Program Vision: To enhance travel accessibility and affordability for Kenyans with disabilities requiring carer assistance, fostering inclusive travel experiences on Kenya Airways (KQ) flights.
Program Name: KQ Ezesha Accessibility and Carer Support Program (or "KQ Ezesha Assisted Travel")
Core Offering: A dedicated concession card that provides discounted airfares for eligible individuals with disabilities and their accompanying carers on KQ and KQ regional partner flights.
Key Program Elements:
Purpose: The KEAC will serve as official recognition of an individual's eligibility for the program's benefits.
Application Process:
Detailed application form available through KQ's website and designated physical locations.
Requires documentation of disability and need for carer assistance (e.g., medical certificates, professional assessments).
Potential for an application fee to cover administrative costs (e.g., KES 3,500 for a three-year validity).
Card Features: Includes cardholder's name, unique KEAC number, and photo.
Validity: The card will be valid for three years, with renewal options.
Eligibility: Applicable to the KEAC cardholder and one accompanying carer traveling on the same booking.
Domestic Flights (within Kenya):
Discount: A percentage off the base fare for Domestic/Regional flights: 10% off
Applicable Fare Classes: Economy/Business Cabins
Exclusions: Discount does not apply to carrier charges, airport fees, or taxes.
International/Regional Flights (from Kenya):
Discount: A percentage off the base fare for International/Regional flights departing from Kenya: 18% off
Applicable Fare Classes: Economy/Business.
Exclusions: Discount does not apply to carrier charges, airport fees, or taxes.
Booking Requirement: The cardholder and carer are to be booked on the same flight with seats assigned adjacent to each other.
Dedicated Assistance: Cardholders must book flights exclusively through the "KQ Ezesha Special Needs Assistance office" by calling +254711024200. Please note that online booking with the Ezesha discount is not available.
Booking Information: Cardholders will need to provide their KEAC number when booking.
Onboard Requirements: Cardholders must carry their KEAC with them on the plane and present it if requested by KQ staff.
Customer Support: For inquiries related to the program, booking assistance, and general travel advice for individuals with disabilities, please contact our dedicated support email: Agents.support@kenya-airways.com.
Do you need a wheelchair-accessible transfer to or from the Jomo Kenyatta International Airport? Contact our KQ Ezesha partner, Accessible Travel Kenya, at +254 724 215 977, +254 745 707 939, or KQ@accessibletravel.co.ke to schedule your ride. Enjoy a 10% discount courtesy of Kenya Airways!
Launch Date: Clearly communicated effective date for new discounts -TBA.
Existing Bookings: New discounts will not apply to bookings made or changed before the launch date.
Program Updates: All changes to the program, including discounts and terms, will be clearly communicated.
Partnerships: Collaborate with disability organizations in Kenya to ensure the program meets the needs of the community and to assist with outreach and support.
Accessible Information: Provide program details in easy-to-read formats and offer support for individuals who may need assistance understanding the document (e.g., a friend, family member, or support person).
Base Fare Discount: Discounts applied only to the base fare, excluding other charges. This helps manage revenue impact.
No Loyalty Point Redemption: KQ Frequent Flyer Points (or equivalent) cannot be used to pay for a KEAC booking.
Eligibility
The applicant must be a person with significant support requirements (applicant) who, through a physical, sensory, intellectual, cognitive, or psychosocial disability, is unable to travel on an aircraft without the full-time assistance of a carer.
To be eligible for the KQ Ezesha Concession Card (the Card), the Applicant must require assistance beyond that which Kenya Airways Limited’s (Kenya) staff can provide on the flight. Upon request, Kenya staff can provide assistance with transfers, mobility, and orientation.
Terms and Conditions
The Card entitles the registered bearer of the card (the cardholder) and any nominated carer (carer) to a percentage reduction on eligible fares. Eligible fares are domestic (including regional) fares and selected international fares for Kenya Airways and Kenya Airways Link-operated flights.
Details of the discounts can be found on the website. All discounts are subject to availability. Discounts do not apply to carrier charges, fees, and taxes. Fares are subject to change without notice. Discounts are not available on other concessional fares.
Asante loyalty Points are not eligible to be used as full or partial payment for KQ Ezesha Concession Fare bookings.
The Cardholder must nominate a Carer to provide assistance to the Cardholder while travelling on an eligible flight. A cardholder may select one carer per eligible flight from a selection of Carers and different Carers may be used on different eligible flights. A carer is not issued a card.
The carer’s name on a KQ Ezesha Concession Fare may be changed once without the payment of a name change fee; however, any subsequent name changes will incur a name change fee. For international bookings, a name change can only be done prior to the commencement of travel. Flight sectors on partner airlines will incur a name change fee. The applicable fee can be viewed at Kenya Airways | Reduced Mobility.
Kenya Airways airport staff and cabin crew will continue to provide assistance for the cardholder within Kenya Airways’ policies and procedures. The Carer will provide all the additional support requirements and, if requested, must also assist Kenya Airways staff with providing services to the cardholder.
The cardholder and the nominated carer must travel and be seated together in the same cabin on the same flight.
The Kenya Airways flight booking for the cardholder and their nominated carer must be made at the same time, and both bookings must be made using the card in order to obtain the discount. The card number must be quoted at the time of the booking. The discount is available only through Kenya Airways. Bookings must be made by calling the Kenya Airways specific needs assistance at Tel: +254 734 104 747or Mobile: +254 711 024 747. Online bookings do not receive this discount. The Kenya Airways booking fee is not payable for bookings made using the card. A fee may apply depending on the payment method used.
The card must be carried by the cardholder at all times when travelling on eligible flights and must be produced on request.
The discounts are only applicable for flights operated by Kenya Airways and Kenya Airways Link and not with any other carrier.
The KQ Ezesha Concession Card is valid for three years from the date of issue and is non-endorsable, non-transferable, and non-refundable (subject to applicable law, including the Kenyan Consumer Law). Nothing in these terms excludes or restricts the application of the Kenya Consumer Law. The card remains the property of Kenya Airways and must be returned on request.
Misuse of the card could result in forfeiting, without a refund, any tickets purchased using the card and cancellation and removal of the card. Persons found guilty of misuse of the card will not be eligible to apply for another card.
NCPWD reserves the right to refuse an application.
Subject to applicable laws, Kenya:
reserves the right to amend the applicable KQ Ezesha Concession Fares at any time without notice.
reserves the right at all times and on 30 days prior notice to make any changes (whether material or otherwise) to the Kenya Carer Concession Card Program (the Program) and to these terms and conditions.
may, at any time and on 30 days prior notice, terminate or suspend the Program; and
will not be liable for any loss, damage, expenses, or costs suffered by any cardholder or carer either directly or indirectly as a result of any act or omission in connection with the program, including, without limitation, the non-availability of KQ Ezesha Concession Fares, and any changes or the termination or suspension of the program.
Notice of any material and detrimental changes to the program in the reasonable view of Kenya will be given on the NCPWD website and by email.
A photo of the applicant must accompany the application form. The application form must be authorized by a medical health professional or, in the case of a child, a teacher, who sees the applicant on a regular basis.
Privacy Collection Notice
This collection notice is to inform you that as part of your concession card application, we will need to collect certain health information to assess your eligibility.
Application Form
To apply for the KQ Ezesha Program, click the button below.
