We wish to inform our customers that we will operate repatriation flights Nairobi-Dubai on 04 March 2026, and Dubai-Nairobi on 05 March 2026, following slots approval by Dubai Airport Management. This follows the guidance by the UAE authorities on the resumption of limited operations at Dubai Airport on 02 March 2026, with a small number of flights permitted to operate from Dubai International Airport (DXB) strictly for repatriation purposes.

These are not regular scheduled flights, rather repatriation flights for customers who are citizens or have residency in the UAE to be able to travel out of Nairobi and vice versa. We request our customers in Dubai not to proceed to DXB Airport until we have communicated a confirmed departure date and time.

Customers are also advised to check their flight status on Kenya-airways.com and update their contact details through the Manage Booking option on our website, so we can reach them directly for further updates.

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding. The safety of our crew and customers remains our highest priority, and we will communicate directly with affected customers to provide the necessary assistance.

Should you need further assistance, please contact our Customer Excellence Team at +254 711 024 747, WhatsApp +254 705 474 747, or via X @KQSuport.

*As this is a developing situation, we have not resumed scheduled operations to Dubai. We will provide updates as soon as new information becomes available and share a confirmed schedule as soon as we have approvals from the UAE Authorities.

Corporate Communications

East Africa Tourist Visa

East Africa Tourist Visa sticker issued by Kenya or Rwanda is accepted to enter Uganda if the passenger has first entered the country which has issued the visa. It is a multiple entry visa and is valid for 90 days. EAST AFRICAN TOURIST ETA (Electronic Travel Authorization) issued by Kenya is NOT accepted for travel to Uganda.

Passport Validity

A passport or any other standard travel document accepted for entry into Uganda should be valid for a minimum of 6 months from the date of arrival.

Interstate Pass

Passengers using an interstate pass should have it verified and stamped by immigration authorities in Kenya or Rwanda.

Uganda Visa Requirements

If you need a visa to enter Uganda, you must have an approved visa before boarding your flight.

• Visa must be obtained online through the Uganda Electronic Visa/Permit Application System https://visas.immigration.go.ug/
• To check whether you are exempt from a visa requirement, visit: https://www.immigration.go.ug/services/visa-exempt-countries.

Important Travel Warning

Passengers without a valid Uganda Visa will NOT be allowed to board their flight to Uganda.

For the latest updates and official guidance regarding your travel to Uganda, visit https://www.immigration.go.ug/