If your baggage is damaged on arrival, or does not turn up:
- Kenya Airways' liability could be reduced if baggage was presented for check-in unsuitably packed or after the recommended check-in time.
- If your baggage has been delayed, arrangements will be made to have it delivered to your local address when it arrives. This service is not available in some countries due to local government restrictions.
- Should you need to make a claim for compensation, this will be required in writing within seven days after your arrival to your nearest Kenya Airways airport office or you should contact your insurance company.
- To help us process your claim quickly, please quote the reference given to you when you reported your baggage as delayed or damaged.
