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If your baggage is damaged on arrival, or does not turn up:
Payment may be made to passengers who arrive at destinations other than their domicile country of residence without their checked baggage. It shall be noted that not all such passengers may need payment.
NOTE: Persons who are residents do not qualify for first needs payment, unless they show proof of residence in another country other than their domicile country for the last 6 months.
The following provisions shall therefore apply for delayed bags not received within 24hrs at the arrival airport where the missing report was filed: after 24 hours:
Whilst we will make every attempt to ensure your baggage is handled with care, you should know that Kenya Airways' liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.
The extent of airline liability is not based on the weight of the luggage nor its value. Kenya Airways does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers.
Under the Conditions of Carriage we accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your cabin baggage. We strongly recommend all passengers obtain adequate travel insurance cover prior to their journey.
