Travel with Confidence

Flexible Travel Guide on Kenya Airways

We have updated our ticket guidelines as travel continues to evolve to let you choose what is valuable to you, and provide you with a peace of mind with flexibility and a better flying experience. If your ticket was issued for travel between 01 February 2020 and 31 December 2020, we offer the following options:

  • You can change your travel date and destination as often as you need with no fees. (Fare difference will apply)
  • You can leave your ticket open for later use. Open tickets will be valid for 12 months from date of issue for domestic tickets and 24 months for international tickets
  • You have the option to refund the unutilized value of your ticket to the original form of payment with no penalties or refund fees.

Book with confidence

If your ticket is issued for travel on/after 01 January 2021, we offer the following options:

  • You can change your travel date and destination as often as you need with no fees. (Fare difference will apply)
  • This applies to all Kenya Airways destinations excluding Domestic Kenya (Mombasa & Kisumu) and itineraries to/from India, China and travel between Kenya and Tanzania.
  • Booking changes must be made before the scheduled departure of the original flight.

Route Cancellations and Disruptions by the Airline

If your flight is disrupted by Kenya Airways you will be booked on the next available flight at no extra cost.

You will have the following options if you do not wish to take the rebooked option:

  • You can change your travel date and destination as often as you need with no fees. (Fare difference will apply)
  • You can leave your ticket open for up to 1 year from the date of purchase and apply any unused value of the original ticket toward the purchase of a new ticket. Change fees will be waived but a fare difference may still apply.
  • Open tickets will be valid for 12 months from date of issue for Domestic Tickets and 24 months for International Tickets.
  • You have the option to refund the unutilized value of your ticket to the original form of payment with no penalties or refund fees.

Notwithstanding the above, Kenya Airways will comply with any specific mandatory local law or regulation that puts a different condition, criteria, or rule on ticket refunds.

For any queries: customer.relations@kenya-airways.com or call us on Tel: +254 711 024 747