Skip to main content

Customer Journey

Making Your Journey With us Safe

Kenya Airways is committed to safeguarding the health and wellbeing of our staff and passengers wherever we fly.

In the process, we have made many critical changes to ensure we create a safe and secure corridor for our passenger. As you plan your next adventure with us, we encourage you to use our self-service channels (website and Mobile application) to plan, book , and manage your travel plans. In addition we encourage our customer to use self service check in. Click here to check in.

We are making it safe for you to fly with us again as soon as the skies are open. #KQCare

 

Terminal Entrance

Check-in

We encourage our customer to use self service check in service on the website and mobile application. Click here to check in

Immigration Security

Boardng Gate

Inflight

Transfers

Arrival

Travel with peace of mind


We are aware that government mandates have resulted in restrictions on air travel due to the ongoing COVID-19 outbreak. Unfortunately, many of the restrictions have resulted in flight cancellations, and we regret any inconvenience because of the travel disruptions. Here are some updates for your safe and flexible travel.


Ticket Open

Relax and leave your ticket open

You have the option of leaving your ticket or travel voucher open until 30th June 2021. Your new departure will be rebooked free of charge for the same booking class and seasonality for any future flight you take at your convenience.

Unlimited Ticket Changes

Unlimited ticket changes

If your booking has been affected by the COVID-19 pandemic, you will be able to make unlimited changes to a flight of equal to or lesser value with no change fees, to any Kenya Airways destination. If the new ticket is of a higher fare, you will only pay for the difference in the fare and taxes in case you are travelling to a new destination.

Ticket Refunds

Ticket refunds

Refunds will only be possible via travel vouchers which will be utilized within 12 months from date of issue for Domestic Tickets and 24 months for International Tickets. Cash refunds will be permitted after the expiry of the travel voucher or tickets, applying original fare rules and conditions. If you do not wish to take advantage of any of the rebooking options above, the option of submitting tickets or travel vouchers for refund is still available to you.

No change fee
We Miss Traveling Too

Explore deals to bring you back to what you love. Book confidently with no change fees for Kenya Airways flights purchased March through June 2020. 

Terms apply.

Select journey type

cmp-travelers-helptext

From Nairobi NBO
to Mombasa MBA
Round trip ECONOMY
06/10/2020 24/10/2020
KES 9,715*
From Mombasa MBA
to Nairobi NBO
Round trip ECONOMY
12/10/2020 22/10/2020
KES 9,715*
*Prices have been viewed by other users searching within the last 48 for flights on this route, and may not be currently available. Additional baggage charges and fees may apply. Other terms and conditions may apply.