Payment may be made to passengers who arrive at destinations other than their domicile country of residence without their checked baggage. It shall be noted that not all such passengers may need payment. 

NOTE: Persons who are residents do not qualify for first needs payment, unless they show proof of residence in another country other than their domicile country for the last 6 months. 

The following provisions shall therefore apply for delayed bags not received within 24hrs at the arrival airport where the missing report was filed: after 24 hours:  

• First Needs Allowance (FNA) may be paid on the spot where it is ascertained that based on flight schedules, frequencies and connectivity, the missing bags shall not arrive within 24hours. 
• Passengers receiving at least one of their bags may not be entitled to First Needs Allowance. 
• Proof of Purchase of first needs items in form of receipts is required; 
• Only essential items can be reimbursed; 
• Applicable limits are: 
• USD150 for First class and Premier World 
• USD100 for Economy class passengers  
• Children between 2-12 yrs. are entitled to 50% of the applicable limits in Economy and Business Class 
• Children below 2 years are not entitled to First Needs Allowance Payment. 
• Passengers traveling on award tickets are entitled to First Needs Allowance at the applicable class of ticketing. 
• Staff on Duty and on leisure rebate travel is entitled to First Needs allowance at the applicable class of ticketing. 
• Passengers should be informed and acknowledge on the Release and Discharge Form that the amount paid shall be deducted from final compensation amount in cases of total baggage loss. 
• Manager insurance services shall be notified of the out of pocket advance if the claim is forwarded for payment 
• First needs payment should be made against a signed First Need Expenses Form of Release (see Section7.12.4). 
• The total amount paid for each passenger must never exceed the maximum liability (to determine maximum liability contact KQ Insurance)