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  • Website Security Policy

    Your online security is very important to us. We're constantly enhancing our security, and will continue to update you on any changes.

    Our security essentials

    There are some really simple things you can do to ensure your details are safe and secure online. Take a look through our easy tips to ensure you are using Kenya-airways.com safely and securely.

    Passwords

    Passwords are keys we recommend that you use a different one from any account that you have, so that if it ever gets compromised one can never take over or use all your accounts.
    You need to make it strong by using a mix of upper and lower case letters, numbers and special characters. The longer the password the more effective it is.
    In all cases refrain from using personal information, dictionary words and consecutive numbers as these can easily be guessed.

    Phishing scams

    This internet fraud practice, ‘phishing’, arises where parties illegally gather of personal information through deception. For example fraudsters may pose as a trusted source, for example Kenya Airways, and try to get you to divulge your personal details.
    Whenever you are suspicious or suspect that the mail you have is fraudulent:
    • Don’t click on any links or attachments, and check the sender's address.

    • Report the phishing email by sending it to Customer.Relations@kenya-airways.com.

    • All legitimate emails from Kenya Airways always contain your booking reference and these will never have been sent from a web-based mail server such as gmail, hotmail, yahoo, etc. Further at no time will Kenya Airways, ever request for money payments through a third party or promise you any kind of cash reward or prize.
    • Neither would Kenya Airways offer vouchers toward holidays or flights, in exchange for clicking a link and providing of personal information.

    • When you have finished using an account, remember to log out.

    • Install anti-virus software to protect from 'malware' (malicious software).

    • Protect your device with a password or PIN.

    • Keep your apps up to date.

    Importantly we advise that you at all times:

    • Look for ‘https’ at the start of the web address (the ‘s’ stands for secure).

    • Check that a padlock is displayed when entering personal or financial information or there is a green bar meaning that the website has a valid security certificate.
    • Ensure you have anti-virus protection installed, and that it is up to date.

    • Keep your operating system and software up to date as these protect against the latest security threats.

    • Protect your computer with a password and keep the password secret.

    • Be suspicious if you are offered a deal, service or prize, especially if you are required to make a payment or provide personal details. These are often only available for limited time periods, forcing you to make an instant decision.

    • Wi-Fi hotspots in public places are convenient but are often not secure. Most do not encrypt information sent over the Wi-Fi network and might be accessed by someone else. Refrain and if possible never log in to personal or financial accounts when using public wireless networks.

    • Treat your personal information like cash and only provide this information over encrypted websites (look for 'https' at the beginning of the web address).

    Booking online at Kenya –Airways .com

    Kenya Airways makes every effort to maintain customer confidentiality when securing an online payment. We make this as easy convenient and safe .This includes ensuring the security of your credit card details and other personal information.

    How we secure your payment information when you book online

    We advise that you use Manage My Booking to securely service your booking


    Website Terms and Conditions

    1. Introduction
    2. 1.1 This website is owned and run by Kenya Airways Limited of Airport North Road, Embakasi, and Nairobi, Kenya, also referred to in this Website Terms and Conditions as “Kenya Airways, We “or” Us. While references to “You” and “Your” refers to the persons accessing this website (including persons who access this site on the behalf of other persons); references to "Material" or "Materials" includes data, information and databases.

      1.2 Kenya Airways is committed to protecting and respecting your privacy. This Website Terms and Conditions should be read together with our Privacy Policy.

      If You do not agree to these Terms and Conditions, any of the related documentation linked below or other restrictions notified to You during the course of Your use of this website You are not permitted to, and You agree not to, use or access this website.

    3. Scope of these Terms and Conditions

    4. These Terms and Conditions refer only to Your use of this website (Kenya-airways.com) and, unless separate or additional terms apply, any application using content from this website and any mini-site on this website.

      If You buy a ticket on this website for a flight operated by Us Our General Conditions of Carriage for passengers and baggage apply.

    5. What are cookies?
    6. 3.1 Cookies are small text files that are placed on Your computer, mobile phone or tablet by websites that You visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to website owners.

      3.2 Our website uses cookies to distinguish You from other users of our website. This helps Us to provide You with a good experience when You browse our website and also allows Us to improve our website. By continuing to use this website, You are agreeing to our use of cookies in accordance with the terms of this Policy.

    7. How do We use cookies?

    8. We use the following types of cookies:

      1. Strictly necessary cookies:- these are cookies that are required for the operation of our website, e.g. cookies that enable You to log into secure areas of our website;

      2. Analytical/performance cookies:-these allow Us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps Us to improve the way our website works, e.g. by ensuring that users are finding what they are looking for easily;

      3. Functionality cookies;- these enable Us recognise You when You return to our website and allow Us to personalise our content for You and to remember Your preferences; and

      4. Targeting cookies- these cookies record Your visit to our website, the pages You have visited and the links You have followed, including whether You downloaded a particular whitepaper/campaign material or viewed a video/campaign material on the website. We will use this information to make our website and the advertising displayed on it more relevant to Your interests.

      The cookies We use are non-intrusive and are used by most websites. None of Your personal details are held in these cookies. Access the Cookie Policy here

      However You refuse or withdraw Your consent to the use of cookies (You can refuse or withdraw Your consent to the use of cookies and disable them at any time by changing the settings on Your browser). However, please note that if you do so, it may affect your ability to properly use this website.

      You can find out more about the way cookies work and how to disable them at http://www.cookiecentral.com.

      If You have any questions or need further information about our cookie practices, please contact Us at Email: Customer.Relations@kenya-airways.com.

    9. Data protection

    10. Any personal information You supply to Us when You use this website will be used in accordance with Our Privacy Policy. Information website security and the use of this website is provided on our Website Security Policy.

    11. Permitted users

    12. Your use of this website is personal to You. We provide this website solely to permit You to view the availability of Our goods and services and to transact business with Us and for no other purpose.

      You are responsible for maintaining the confidentiality of Your website access information (such as user names, passwords and personal identification numbers) and booking data (such as booking references and Your travel itinerary).

      You accept full responsibility for the acts and omissions of any such person when accessing the website using the website access information and/or booking data provided by You notwithstanding that such access is authorised or not.

    13. Security

    14. If for whatsoever reason you decide that Your access to this website is no longer secure ,including but not limited to loss, theft or unauthorized disclosure or use of user names, passwords and personal identification numbers for example , You must promptly and immediately change the Your access details.

    15. Use

    16. Your access to the website is only in accordance as herein provided, and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice, and not for any purpose.

      Specifically You are expressly prohibited to :

      • posting, transmitting or dissemination of any information on or through this website which has a potential of being harmful, obscene, defamatory or otherwise illegal;
      • using any automated algorithm, device, method, system, software or manual process to access, use, search, copy, monitor or extract any data,l information ,Material unless with Our express written permission;
      • deploy ,use, employ any software, routine or device to either interfere or attempt to ,whether by electronic or otherwise, the accessibility, operation or functionality of the website including any action that imposes disproportionately large load on the website or related infrastructure;
      • seek to obtain, disclose, share or otherwise unauthorised access, via whatever means, to any of Our networks or accounts or the information about other users in Our networks;

      Without prejudice to any of Our rights we at all times reserve the right to cancel Your booking(s) and purchase(s) without reference to You, and/or, deny You access to this website, where at Our absolute discretion believe You in person directly or parties using Your access information and/or booking data are in breach of any of these Terms and Conditions.

    17. Changes to this website

    18. That while we uphold and respect Your rights, We reserve the right to make improvements or changes to the information, services, products, Materials on this website, at any time without notice. Where We modify such information, services, products, Materials or this Terms and Conditions, such modifications, changes are to be effective upon publishing of the modifications on this website. Accordingly, Your continued access or use is thus deemed as Your acceptance of the modified Terms and Conditions. We shall however use any such reasonable endeavours to bring these to your notice and or attention.

    19. Links to other websites

    20. While this website may have links to other internet sites, We in no way endorse or are responsible to the information, Material, features, products or services therein. It is advisable to contact such websites directly and any such access and use remains solely at Your own risk.

      Without prejudice to your rights, We remain at all times and in no event, be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit, whether or not in the contemplation of the parties, whether based on breach of contract, tort, product liability or otherwise, even where advised of the possibility of such damages.

    21. Disclaimer

    22. We in addition disclaim all implied warranties with regard to the data, information, services and materials contained on this website. All such data, information, services and Materials are provided "as is" and "as available" without warranty of any kind.

      We further make no warranty whatsoever for the reliability, stability or any virus-free nature of any software being downloaded neither from this website, nor for the availability of the download sites where applicable.

    23. Indemnification

    24. Moreover, You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense related to Your breach of these Terms and Conditions, including, but not limited to, by persons, authorised or otherwise, who access this site using Your access information, booking or purchase data.

    25. Applicable Law and Jurisdiction

    26. Your use, accessed of this website including but not limited to such the data, information, services and materials contained herein the operation of these Terms and Conditions and any dispute or claim arising out of or in connection with such matters, or subject matter or formation contractually or otherwise shall be governed by, construed and interpreted in accordance with the laws of Kenya.

    27. Miscellaneous

    28. These Terms and Conditions contain solely all the terms of Your agreement with Us relating to Your use of this website.

      Moreover any failure to assert whatever rights accruing to Us under these Terms and Conditions does not constitute a waiver of Our right to assert the same or any other right at any other time or against any other person.

      Further where any provision of these Terms and Conditions is found to be invalid or unenforceable, then such invalidity or unenforceability shall not in any way affect the validity or enforceability of any other provision in the Terms and Conditions.

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