i. Special baggage is all baggage that, because of its nature, size, or weight, may be accepted only under certain conditions.
ii. For acceptance of special baggage the conditions of carriage applies.
iii. For some types of special baggage advance reservations should be made or Kenya Airways may refuse acceptance if deemed necessary.
iv. If accepted, baggage shall be packed by the passenger in such a way that the item and/or its contents are sufficiently protected to endure ordinary handling.
v. Odd size baggage cannot always be accepted. Acceptance depends on the capacity of the aircraft operating on the passenger’s routing. If the baggage cannot be accommodated on one of the aircraft, it cannot be accepted for the whole route. The reply to the SSR shall then be UN, in which case the sale agents shall inform the passenger immediately.
vi. When a passenger presents special baggage for check-in, the Customer Service Agent shall check the PNR of the passenger to verify whether transportation has been granted.
vii. If the special clearance is missing in the customer records, the station shall decide to accept it for transport, provided KQ procedures are strictly adhered to.
i. For any baggage whose dimensions are larger than 300cm (Length +Width height) or heavier than 32kgs authorization shall be given prior travel by the commercial team. Lower limitation may apply for sports equipment.
ii. Authorization will appear in the PNR with “XBAG comment”. If the baggage exceeds 32kgs or 300cms a “bulky XBAG transportation” message specifying the type and the dimensions is sent to the station.
iii. There is no weight limitation for wheelchair and mobility device however a comment has to be given on the PNR to enable plan for the right aircraft and ground handling process.
i. Kenya Airways accepts no liability for fragile baggage, baggage with fragile contents, perishable items e-g food, meat, flowers etc. and Valuable. This information should be given to the passenger before accepting of such items.
ii. For fragile baggage the item shall be packed properly (original sealed box or suitable case) in order to endure normal handling. Mark “fragile” on the limited release part of the bag and a fragile sticker is affix on to the bag.
iii. Where perishable items require controlled temperature or specialized handling, passengers should be advised to transport as cargo.
iv. The passenger is responsible for ensuring the conformity of the health documents required for the trip and for hermetically packing in order to prevent any leaks, drips or odor.
v. Baggage shall be packed in such a way that it should endure normal handling.
vi. Items that, because of their nature, could cause damage to other passenger’s baggage (e.g. Spillable liquid) shall not be accepted for check-in.
Kenya Airways has no restrictions on the carriage of medicines except when the medicine is classified as Dangerous Goods such as:
• An inflammable liquid
• Toxic, infectious or radioactive material
• A gas
In case of doubt of the nature of the medicine contact Doctor on firstname.lastname@example.org
Although Helium is not considered as Dangerous Goods, the transportation of balloons filled up with Helium is forbidden because they can explode onboard.
E. Human Remains and Ashes of a Deceased Person
1. Human Remains
i. Human Remains shall be handled as Cargo.
ii. Upon request, the escort may need assistance in being smoothly re-united with the deceased relative.
i. When reservation for the escort is made, it is essential to use SSR code: MAAS followed by “ESCORT HUMAN REMAINS”
ii. The above ensures mentioning on the PSM to provide assistance on the ground, as well as information on the PIL/OBL enabling the crew to give the escort extra attention.
3. Ashes of a deceased person
i. Guests may carry ashes of a deceased person to the cabin.
ii. The ashes shall be carried in a sealed urn.
iii. The urn shall fit under the seat or the overhead bin. It is not permitted to place the urn on a seat or in the direct view of other passengers.
iv. To avoid any request by the airport security agent to open the urn, the guest must hold the death certificate and/ or crematorium certificate.
v. The guest shall have checked prior to travel if transit and or final destinations require "authorization for transportation certificate".
vi. A comment ‘SR OTHS KQ- Accompanied by Ashes of deceased person” shall be appended on the PNR of accompanying guest.
F. Battery-Powered Wheelchairs
It is recommended that passenger/s make advance reservations when travelling with battery powered wheelchairs. There are three types of wheelchair batteries namely:
i. Non Spillable wet batteries - SSR code WCBD
ii. Spillable batteries (wet cell battery) - SSR code WCBW
iii. Wheel chair/Mobility Aids with Lithium Battery (dry cell battery)- SSR code WCLB
Wheelchair (Manual Power) to be transported by a passenger-SSR code WCMP
NOTE: For interline carriage; approval for acceptance is required from all carriers concerned.
G. Sports Equipment
Effective 19 April 2016 carriage of sports equipment namely Bike, Surfboard, Scuba Tank will be considered as part of the normal baggage allowance unless guest is in excess and extra weight charges will apply.
*All supplementary information for bikes MUST BE DONE 48HRS PRIOR to departure to enable us manage the number of bikes acceptable per flight.
Booking will be done as below:
When the normal
baggage is exceeded book the bike as a chargeable with entry SRBIKEKQ.
Special acceptance conditions may apply for transportation of sports equipment, SPEQ. In general sports equipment is considered as a standard piece of baggage, but with a maximum sum of dimensions of 300cm.Apply the maximum weight according to the class of travel.
• Scuba Tank
• Surf Equipment/Board (107-300cms)
These items are never included in the free baggage allowance and are charged for unless there is an exemption. Sports equipment shall be identified in the PNR by the applicable comment.
I. Bicycles and Tandems
Bicycles and Tandems are charged as a special baggage fee whether it is in excess of the allowance or not.
Bicycles and tandems shall be identified with the “SPEQ BIKE” comment in the PNR.
To pack a bike the following shall be done:
Handlebar turned lengthwise.
Pedals shall be removed or folded back.
Lowering the air pressure of the tyre is recommended to reduce the risk of a flat tyre caused by the pressure difference in the air.
Advanced reservation is required for KQ.
Bicycles and tandems must be suitably packed in a carton bike box or a hard cover provided by the passenger.
If the bicycle or tandem is packed in other material than a box or a hard cover (e.g. plastic cover) it must be tagged with a limited release tag. Mark on the limited release tag "unsuitably packed".
At the passengers own risk, KQ will accept a bike/Tandem that is not suitably packed in a box or hard cover. As verification the passenger shall be advised about this at check-in and the customer service staff must mark on the limited release portion of the baggage tag “UNSUITABLY PACKED”.
NOTE: On E170/190 a maximum of 03 bicycles or tandems are accepted.
Electric Bicycles are not accepted.
2. Diving Equipment
The diving equipment may consist of: Wet suit, vest, socks, mask, shoes, webs, knives and regulator. It is considered as a standard piece of baggage. Where allowance is exceeded apply the special excess baggage charge for one (01) dive equipment up to 20kgs for one way travel.
NOTE: Scuba tank (an empty air cylinder) is not considered part of diving equipment. However it can be accepted as baggage at a charge.
Accept diving equipment on operating flights under following conditions:
Diving equipment and air cylinders shall be identified with the “SPEQ DIVING” remark. Batteries must be carried in the cabin baggage or hold baggage and need clearance from the passenger handling teams based on PHM 4.0 or DGR 2.3.A.
Oxygen cylinders must be empty.
Lamp and batteries must be disconnected from the torch.
3. Golf Equipment
• Golf equipment can consist of one golf bag containing clubs, balls and a pair of shoes.
• A golf bag is considered as a standard piece of baggage but with maximum sum dimensions of 300cm.
• Apply the maximum piece and weight according to class of travel/route.
• A charge applies when the free baggage allowance is exceeded per route.
• For round trip the charges will be doubled
Golf Equipment must be identified with the “SPEQ GOLF” remark.
4. SKI Equipment
Ski equipment is considered as regular checked baggage which can be part of the free baggage allowance. It consists of the following:
• 1pair of skis + ski poles packed in a dedicated ski bag
• Or 1 snowboard packed in a dedicated snowboarding bag
• +1pair of boots packed in another dedicated bag.
NOTE: The 2bags together are considered as 01 piece of checked baggage
• The combined weight of the 02bags “SKI Equipment” cannot exceed 23kg or 32 kgs, depending on the guest/s free baggage allowance.
• If it exceeds the weight limit or the free checked baggage allowance, the applicable special XBAG fee must be charged.
• The Max length of the SKI bag is 300cm/118inches.
• Booking in advance is required due the type of aircraft operating.
• “SPEQ SKI” remark must be entered in the PNR
NOTE: All other ski items (e.g. helmet, avalanche airbag/avalanche rescue backpack) shall be packed into checked baggage or cabin baggage, within the limits of the baggage allowance.
Since the avalanche airbag contains a gas bottle for inflating the airbag and includes a pyrotechnic trigger mechanism this is considered as a dangerous good. Prior approval from the Passenger handling team must be given based on PHM 4.0 or DGR 126.96.36.199. The packaging shall be such that an explosion shall not be experienced due to compression of the trigger mechanism. Special reservations for transportation of this equipment and is identified under “SPEQ” remark in the PNR
5. Surf Equipment
• Surf Equipment can consist of one board and one mast, one sail or kite.
• Surf Equipment (including wind, wave, kite, boogie and body board) upto 107cm length shall be accepted without advance clearance and is considered as a standard piece of baggage.
• Surf Equipment longer than 107cm is considered a special baggage; it requires advance clearance and must be always be charged.
• Surf Equipment heavier than 32kgs or longer than 300cms shall not be accepted as checked baggage and can only be shipped as cargo.
• Surf Equipment must be packed in a suitable cover provided by the guest.
• Surf Equipment is identified with the “SPEQ SURF” remark
6. Kayak/ Canoe
• On KQ: kayaks and canoes are not accepted as baggage.
• Contact the cargo department for shipping info.
7. Athletic Equipment
• Athletic equipment may consist of javelin poles
• They are accepted for transportation for groups participating in sport events.
• An advance clearance is needed. A message “Authorization for bulky XBAG transportation” shall be sent to the station and the “SPEQ JAVELIN” remark is presented in the PNR
• The poles shall be packed in a soft cover provided by the guest.
NOTE: Short Put is not accepted as checked baggage due to area load limitation. Acceptance is via cargo since spreader boards must be build.
8. Hockey and Lacrosse
• One bag of hockey/lacrosse equipment plus two hockey or lacrosse sticks (packed or tapped together) are considered as a standard piece of baggage, but with maximum sum dimensions of 300cm.
• Apply the maximum piece and weight according to class of travel.
• They must be identified with “SPEQ HOCKEY OR LACROSSE”
• Sticks checked in separately shall be packed in a bag or else be tapped together. However, if taped together KQ does not accept liability for damage.
9. Other Sports Equipment
The following equipment is accepted as a standard piece of baggage, but with maximum sum of dimensions of 300cms.Apply the maximum piece and weight according to the class of travel.
• Fencing equipment consisting of sword(s),helmet and suit
• Fishing equipment consisting of rods in a cover or tube and a tackle box
• Football/s, Basket ball/s ,Netball/s, Rugby ball/s
• They must be properly packed to protect its content.
• Balls which have a pressure valve need to be deflated prior acceptance.
• The “SPEQ” remark shall be in used.
• An advance clearance is not necessary
10. First Needs Allowance (FNA) Payment
Payment may be made to passengers who arrive at destinations other than their domicile country of residence without their checked baggage. It shall be noted that not all such passengers may need payment.
Persons who are residents do not qualify for first needs payment, unless they show proof of residence in another country other than their domicile country for the last 6 months.
The following provisions shall therefore apply for delayed bags not received within 24hrs at the arrival airport where the missing report was filed:after 24 hours:
i. First Needs Allowance (FNA) may be paid on the spot where it is ascertained that based on flight schedules, frequencies and connectivity, the missing bags shall not arrive within 24hours.
ii. Passengers receiving at least one of their bags may not be entitled to First Needs Allowance.
i. Proof of Purchase of first needs items in form of receipts is required;
ii. Only essential items can be reimbursed;
iii. Applicable limits are:
• USD150 for First class and Premier World
• USD100 for Economy class passengers
• USD 200 for Pilots on Duty
• USD100 for cabin crew
Exception: For Commercially important customers, Station Manager (Outstations) or Head of Passenger ServicesManager Baggage Services can, in exceptional cases, consider offering a higher amount at his/her discretion but not exceeding USD300.
If after the initial payment, baggage does not arrive (after 24hours) guests shall be guided to file a baggage claim form for missing baggage and such claims shall be forwarded to Insurance within 21 days.
iv. Children between 2-12 yrs. are entitled to 50% of the applicable limits in Economy and Business Class
iii.v. Children below 2 years are not entitled to First Needs Allowance Payment.
vi. Passengers traveling on award tickets are entitled to First Needs Allowance at the applicable class of ticketing.
vii. Staff on Duty and on leisure rebate travel is entitled to First Needs allowance at the applicable class of ticketing.
viii. Passengers should be informed and acknowledge on the Release and Discharge Form that the amount paid shall be deducted from final compensation amount in cases of total baggage loss.
iv. Manager insurance services shall be notified of the out of pocket advance if the claim is forwarded for payment
v. First needs payment should be made against a signed First Need Expenses Form of Release (see Section7.12.4)
The total amount paid for each passenger must never exceed the maximum liability (to determine maximum liability contact KQ Insurance)