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Passengers Requiring Special Assistance

Passenger Information on special travel needs.

Kenya Airways offers a full range of services for our passengers who require special medical assistance on ground or on board.  For journeys starting in London, the completed form should be scanned to UKRES@kenya-airways.com  with booking details. Kindly ensure the request is made at least 72 hours before departure.


Please download this information here.


 Download passenger information on special travel needs here 

 Download medical form here 


For more information, please contact London reservations on Tel 0208 283 1818 or email UKRES@kenya-airways.com