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  • Suspension of Travel To/From UAE (Dubai)

    Following the directive issued by the Kenyan Government, all flights from UAE into Kenya are suspended until further notice.

    Below waiver options are applicable to customers holding Kenya Airways tickets travelling to/from DXB who will be impacted by this directive. The waiver applies to tickets/EMDs issued on/before 10th Jan 2022.

    Change of Travel

    • As a result of the new requirements, impacted customers can make unlimited changes to their tickets at no extra cost for travel in the same cabin as previously ticketed. Customers can change to an earlier or later flight operated by Kenya Airways.
    • Customers can reroute to other Kenya Airways destinations upon payment of fare difference if any.
    • Customers may leave tickets open which can be utilized on a later date at no extra charge.

    Cancellations

    • Refunds can be offered via EMD Voucher that can be utilized within one year from date of issue for travel to any KQ destination.
    • Customers who do not wish to take advantage of any of the provided rebooking options may still submit tickets/EMDs already issued for refund. Refund penalties will be waived. Partially utilized tickets should be refunded less 70% of the sector already travelled. However due to the current situation, we ask for understanding as there will be delays in processing refund requests.sector already travelled. However due to the current situation, we ask for understanding as there will be delays in processing refund requests.

    For any queries: Email us at [email protected], Whatsapp: +254 705 474 747 or call us on Tel: +254 711 024 747

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