Request voucher for future travel within one year.

We encourage our customers to use the below form to request for travel voucher for ticket purchased from Kenya Airways. Please note once the form is submitted your booking will be cancelled and a travel voucher will be sent to the email address you provide below.

In general, we will follow the fare rule of your ticket when calculating the value or your travel voucher. There maybe some exceptions if your travel is impacted due to COVID-19. Please refer here (Link to Covid-19 page) for more details relating to COVID-19.

Tickets booked through a travel agent
If a travel agent booked your ticket, please contact that travel agent for further action.

Travel voucher terms and conditions

• Travel vouchers are valid for one year from date of issue and can be used for any Kenya Airways product or service.
• Travel vouchers are issued per passenger and are non-transferable.
• You can use the travel voucher throughout the year for multiple transactions if you wish to (up to its value).
• You will also receive travel vouchers for any services you have paid for associated to your ticket

I understand the fare conditions for my ticket / document as advised at the time of purchase.
I understand that if my ticket / document is non-refundable and within the waiver limit I will receive a travel voucher.