It looks like your browser is out of date.
To use all features of safely, we recommend that you update your browser, or that you choose a different one. Continuing with this version may result in parts of the website not being displayed properly, if at all. Also, the security of your personal information is better safeguarded with an updated browser. Click here for more

  • Request voucher for future travel within one year.

    We encourage our customers to use the below form to request for travel voucher for ticket purchased from Kenya Airways. Please note once the form is submitted your booking will be cancelled and a travel voucher will be sent to the email address you provide below.

    In general, we will follow the fare rule of your ticket when calculating the value or your travel voucher. There maybe some exceptions if your travel is impacted due to COVID-19. Please refer here (Link to Covid-19 page) for more details relating to COVID-19.

    Tickets booked through a travel agent
    If a travel agent booked your ticket, please contact that travel agent for further action.

    Travel voucher terms and conditions

    • Travel vouchers are valid for one year from date of issue and can be used for any Kenya Airways product or service.
    • Travel vouchers are issued per passenger and are non-transferable.
    • You can use the travel voucher throughout the year for multiple transactions if you wish to (up to its value).
    • You will also receive travel vouchers for any services you have paid for associated to your ticket

    I understand the fare conditions for my ticket / document as advised at the time of purchase.
    I understand that if my ticket / document is non-refundable and within the waiver limit I will receive a travel voucher.



    • I understand that by requesting a travel voucher my entire booking will be cancelled.
    • I understand that I will not be able to reverse the process once I have submitted this request.


Book and manage your flight anytime, anywhere using the KQ mobile app. Download Now