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  • Request for your refund

    Thank you for reaching out to Kenya Airways for your refund request. Once you submit your request by clicking the submit button below, we commit to process your request within a minimum of 30 days from date of receipt. Further please note that we are experiencing unusually high refund request at this moment due to COVID -19 pandemic hence you might experience unforeseen delays in the processing of your refund. Should you not hear from us within the 30 days of submission of your request you can follow up by sending us an email on

    Kindly note that your refund will be processed as per the ticket rules and conditions of your ticket.

    By filling this form and submitting it you are also confirming that you would like your full itinerary or the remaining unutilized part of your itinerary to be cancelled by Kenya Airways.

    You further confirm by submitting this form that the details entered are correct. Please note that once you click submit below you will not be able to reverse the process.

    Please note all fields marked with * are mandatory











     I understand that I will not be able to reverse the process once I have submitted this request.
     I confirm all details I have entered are correct.


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