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  • Reduced Mobility

    Passengers with reduced mobility

    General Information

    • Passengers with reduced mobility are those with a medical or neurodevelopmental disabilities who require individual attention, not given to passengers normally during (dis)embarkation, during the flight, during ground handling and/or in case of an emergency evacuation.
    • Wheelchair services shall be provided to passengers free of charge. Kindly contact us through our 24 hours contact center on Tel: +254 734 104 747, Mobile: +254 711 024 747, Whatsapp +254 705 474 747 or talk to us through 'Talk to us'. We will look into the possibilities and make a reservation for you right away.
    • Familiarize yourself with your legal rights. For flights into and out of the USA, the airline passengers with disabilities bill of rights guarantees the fundamental rights of air travelers with disabilities.

    • What type of wheelchair can you bring?

    • You may bring your own wheelchair or other mobility aid or assistive devices free of charge and make your reservation at least 48 hours before departure.
    • If you have a manual wheelchair that is collapsible or dismountable, you can bring it as hand baggage as long as it doesn’t exceed the maximum dimensions as below:
    Aircraft Type

    Maximum Dimensions

    (L x W x H)

    Maximum Weight

    Boeing 787
    152 x 139 x 149 cm No max.weight
    59.5 x 54.5 x 58.5 inch
    Boeing 737-300, 700, 800 112 x 113 x 85 cm No max. weight
    44 x 44.5 x 33 inch
    Embraer 190 120 x 100 x 70 cm 125 kg/275.5 lbs
    47 x 39 x 27.5 inch

    Other types of wheelchairs will be transported as check-in baggage. After checking in, you can use one of the wheelchairs we have available for you at the airport.

    Passengers with reduced mobility travelling alone

    • Except as provided by applicable law, passengers may travel alone on our flights provided they are self supporting on board and can assist in their own evacuation should the need arise.
    • Self supporting means that:
      • Passenger can be able to eat unassisted.
      • Passenger can administer his/her medication unassisted.
    • If necessary, the passenger can visit the lavatory unassisted. Help from the crew is limited to bringing the onboard wheelchair to the passenger and pushing it to and from the lavatory door. Therefore the passenger shall be required to lift him/herself -using the upper body power - in and out of the onboard wheelchair unassisted.
      • If the passenger is not self supporting, he/she must travel with a companion(i.e. personal care attendant) who is able to perform these functions; except that for flights to and from the U.S., a safety assistant shall not be required to accompany a passenger except as permitted by applicable law.

    Passengers with reduced mobility travelling as a group

    1. Groups of 5 or more passengers shall be handled in a manner conforming with the normal group handling procedures, except that advance arrangements shall be made to provide additional ground equipment and assistance staff necessary, consistent with applicable law.
    2. Able bodied attendants provided by such groups shall accompany groups of passengers with reduced mobility.
    3. In general, persons under 18 years of age shall not be accepted as attendants.
    4. The number of attendants required depends on whether the passengers with reduced mobility are able to reach the exits of the aircraft without assistance in case of an emergency.
    5. The escort personnel shall be briefed and provided with adequate information of the actions required in the event of an in-flight emergency situation.

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