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Book a Flight

  • Optional Fees


    1. Administrative Fees

    Administrative Fees Description Fee
    Online Bookings Change a ticket via manage my booking From USD 100 to USD 300
    Online Bookings Cancel a ticket through the online refund form From USD 100 to USD 300
    Telephone Bookings  Book a ticket via phone reservations  From USD 50, Business USD 100
    Telephone bookings  Change or cancel your ticket via phone reservations From USD 100 to USD 300
    Agents bookings Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300
    Award ticket Book an award ticket via phone reservations Service fee USD 20
    Award ticket  Change or cancel a flying blue classic awards ticket Cancellation Fee USD 50
    Airport ticket office bookings Book a ticket via an airport ticket office From USD 10 to USD 100
    Airport ticket office bookings  Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300

    2. Baggage Allowance

    Baggage allowance details shown are indications for Kenya Airways operated flights only and may be subject to change depending on aircraft operated on the day of travel. Flights operated by other airlines under a Kenya Airways flight number may be subject to other baggage restrictions. 

    •  ROUTING
    •  SPECIAL PASSENGERS                  CATEGORY
    PREMIER WORLD   ECONOMY
    AFRICA-America/Europe 2pc 32kg max each  2pc 23kg max each 
    AFRICA-Middle East/Asia 2PC 32kg max each  2PC 23kg max each 

    Domestic and East African Destinations

    1PC 32kg max each  1PC max 23kg
    Intra AFRICA 1 and 5th Freedom sectors) 2PC 32kg max each  1PC 23kg each 

    Intra AFRICA 2 and Rest of Africa

    2PC 32kg max each  1PC 23kg max each 
    SPECIAL CATEGORY PASSENGERS 
    Marine/seamen/military (for any routing) 2PC 32kg max each  2PC 23kg max each 

    Sky Team Elite plus & Elite

    (Platinum, Gold and Silver card holders)

    1 piece EXTRA 32kg max  1 piece EXTRA 23kg max 
     
         



    *5th Freedom sectors are all flights KQ operates without touching the hub, Nairobi e.g. Bujumbura-Kigali,Abidjan - Dakar, Bangkok-Guangzhou, Bangkok-Hongkong and vice versa.

    * As a mandatory standard each piece of checked in baggage shall have a name label that bears the passenger's name, physical address and phone number on the outside and also on the inside. The name should be the same as the one mentioned on the ticket. An email address is also recommended.

    Exceptions:

    1. Guests travelling from Jeddah are allowed to carry one free bottle of Holy Water, Max 5 Litres. The bottle must be sealed with a plastic covering to avoid leakage. KQ has no liability on Holy Water, no claims shall be filed. Note: For ease of handling, the maximum weight of each piece of baggage shall not exceed 32kgs (70Ibs) and total dimensions shall not exceed 158cms (62 inches) (L+W+H)
    2. Under special conditions or authorization, non-normal item, motorized wheelchairs, special sporting equipment may be accepted as checked baggage with exceeding weight of 32kgs.
      For bags originating from Dubai, Bangkok, Hong Kong and Guangzhou, total dimensions shall not exceed 180cms (71 inches) for each bag.1
    3. In addition to free cabin baggage allowance, an infant is entitled to 1 collapsible stroller plus 1 car seat free of charge.
    4. Incapacitated passengers may carry one wheelchair or mobility device free of charge.
    5. The actual free allowance of the guest may differ if code share or interline traffic is involved. In these cases, the allowance is automatically calculated in compliance with IATA Resolution 302.
    6. Free baggage allowance applied will be as stated in the Departure Control System (DCS) or on the e-ticket.

    • Interline and Code Share Allowance and Charging Policy

      IATA Resolution 302 determines the Most Significant Carrier (MSC) whose baggage allowance is applied when the journey involves Interline partners. Journeys that involve interline partners/codeshare partners apply different baggage allowances:

      1. The free baggage allowance shown on the ticket, the trip summary or in the check in system for interline or code share flights is granted.
      2. For flights originating or terminating to the US/CANADA,  piece concept applies based on the specified weight.
      3. Excess baggage charges are applied through to the final destination.
      4. The extra Flying Blue allowance is applied only when all carriers involved in the journey belong to the Sky Team Alliance.
    • Pooling Of Allowance
      1. Pooling of excess bags is allowed for families or a group or party travelling to a common destination e.g. sportsmen, affinity groups etc.
      2. The families or group or party shall be travelling together and check-in their baggage to the same destination on the same flight(s) at the same time.
      3. Each individual passenger shall always be given their own individual baggage” claim” tag.
      4. For security reasons only families are allowed to register their checked baggage in one check-in record.
      5. For groups during check-in, each passenger in the group will check-in their baggage individually but the total allowance for the group applies.
      6. Excess charges apply if:
        • Each piece checked in exceeds the free weight allowance or piece/s allowed for all the family members, group or party.

          Note:The pooling consist in pooling the number of baggage but not the weight per piece for example if Free Baggage Allowance = 2PC of 23 kg each, customers cannot come with 1 bag of 18 kg and another of 26 kg).

        • A special baggage has been checked in, for which a charge is due e.g. sporting equipment
    • Extra Seat for Cabin Baggage, cargo, mail (CBBG) or Passenger Comfort (EXST)

      Extra seat(s) can be booked for passenger’s comfort (e.g. leg rest, etc.) or for stowage of cabin baggage (e.g. valuables, diplomatic pouch, fragile items, musical instruments, paintings etc.)

      Baggage Allowance for an Extra seat purchased

      Acceptance Conditions

      1. Extra seat(s) shall be requested and paid for in advance. Approval is needed from Revenue Management.
      2. The normal applicable free checked baggage allowance applies for every extra seat booked (EXST). For example, 1 passenger books 2 extra M-Class seats for comfort. The total checked baggage allowance for this passenger will be 3 x applicable free baggage allowance.
      3. If a seat is used to place items on (CBBG), these items may not weigh more than 46 kg per seat.
      4. (The kilos placed on a seat, shall not be deducted from the total free checked baggage allowance.) Items placed on a seat should be adequately packed to prevent damage.
      5. Trunks and crates are not allowed as CBBG.
      6. Items must be stored on a seat and be properly secured by a safety belt or restraint device having enough strength to eliminate the possibility of shifting under all normal anticipated flight and ground conditions.
      7. The item shall be adequately packaged or covered in a manner to avoid possible injury to passengers and cabin crew members.
      8. Extra seats for stowage of items shall not be issued on the emergency exit row.
      9. The items carried on the extra seat shall not restrict access to or use of any required emergency or regular exit, or aisle(s) in the cabin.
      10. The items stowed shall not obscure any passenger’s view of the seat belt sign, no smoking sign or required exit sign.
      11. Items may not cause disturbance to other passengers.
      12. Both passenger and CBBG shall be booked in the same class of travel


      The items shall be limited to the sizes stipulated below;


      Aircraft Type GE (General Electric) CF34-10E6
      B777,B787, 48X73X40 (width x height x side length) CMS
      B737 Series 48X60X40 (width x height x side length) CMS
      E190/E170 43X60X40 (width x height x side length) CMS


      Note:

      • When an extra seat is purchased to transport baggage in cabin, CCBG, the standard baggage allowance applies for every extra seat purchased.
      • When an extra seat is purchased for comfort, EXST, the standard baggage allowance applies for every extra seat purchased.

      Exception
      When an extra seat is purchased for corpulent passenger, the extra seat does not benefit of a free baggage allowance.


      Accompanied Company Material (COML)

      1. All movement of accompanied company materials to/from outstations shall be approved and consented by controlling manager.
      2. All requests for authorizing excess COML as accompanied baggage shall be forwarded to the controlling Manager.
      3. The station teams shall ask for copies of consent.
      4. The approval shall be appended on the booking of the staff accompanying the company materials.

    3. Baggage Allowance Fees

    Cabin Baggage Allowance

            

    Cabin

    All Routes except East Africa & Domestic

    East Africa & Domestic 

     Accessories

    Premier World
         1 piece (max L55xW25xH35cm each)
         +
         2 Accessories                                  

         (Total weight max 18kgs)
     1 piece (max L55xW25xH35cm each) 
         + 
         2 Accessories                                  

         (Total weight max 12kgs) 

    2 of the items below maximum dimensions

    L40xW30cmxH15cms 

    • Handbag
    • Briefcase
    • Camera 
    • Laptop
    • One other item of a smaller or similar size other than those above +1 duty free shopping bag per passenger.
    Economy
         1 piece (max L55xW25xH35cm each)
         + 2                                  
         Accessories                                 

         (Total weight max 12kgs)
    1 piece (max L55xW25xH35cm each) 
         + 2                                  
         Accessories                                 

         (Total weight max 12kgs) 

    2 of the items below maximum dimensions

    L40xW30cmxH15cms 

    • Handbag
    • Briefcase
    • camera bag
    • Laptop
    • One other item of a smaller or similar size other than those above +1 duty free shopping bag per passenger.
     


    *All cabin baggage shall have an "approved KQ cabin luggage" label attached as conformance to cabin baggage standards.


    NOTE

    1. On top of the free cabin allowance, passengers are allowed to carry 01 bag of Duty Free in the cabin as accessories column above. 
    2. Infants < 2 years NOT occupying a seat shall be allowed 1 piece of cabin baggage MAX 12kgs and MAX dimensions L55 x W25 x H35.
    3. For infants and small children who are seated on a passenger seat and need to be secured with an approved device for their comfort on board i.e car seat; the car seat used on board may be accepted on top of the normal free cabin baggage allowance. At the time of reservations the accompanying person shall be informed that he/she is responsible for the installation of the car seat on board in compliance with the safety and installation instructions of the manufacturer.
    4. Some Airport Authorities or airlines may impose further restrictions for cabin baggage amount, size and/or weight. In such cases allowable piece shall be checked in free of charge, provided the size and weight are within the cabin baggage allowance weight. If not, normal excess baggage charges apply.


    Excess Baggage Charges

    1st additional bag (up to 23kgs) :

    AIRPORT PRICE

    (1ST BAG)

    NAIROBI

    DOMESTIC &

     EAST AFRICA

    AFRICA 1 AFRICA 2

    MIDDLE

    EAST/ASIA

    EUROPE/

    AMERICA

    NAIROBI

     

    25 

    25 

    50 

    200 

    200

    DOMESTIC & EAST AFRICA

    25

    25

    25 

    50

    225 

    225 

    AFRICA 1

    25

    25 

    25

    50

    225

    225 

    AFRICA 2 

    50  

    50

    50

    50

    250

    225 

    MIDDLE EAST/ASIA

    200

    225

    225

    250

     250

    250 

    EUROPE/AMERICA 

    200

    250 

    250 

    250 

    250

    250


    1st bag-Pre-sale price greater than 24hrs to departure :


    AIRPORT PRICE

    (1ST BAG)

    NAIROBI

    DOMESTIC &

     EAST AFRICA

    AFRICA 1 AFRICA 2

    MIDDLE

    EAST/ASIA

    EUROPE/

    AMERICA

    NAIROBI

     

    20 

    20

    40

    160

    160 

    DOMESTIC & EAST AFRICA

    20

    20

    20

    40

    180

    180 

     AFRICA 1

    20

    20 

    20

    40

    180

    180

    AFRICA 2 

    40 

    40 

    40 

    40

    200

    180 

    MIDDLE EAST/ASIA

    160

    180

    180

    200

    200

    200

    EUROPE/AMERICA 

    160

    200 

    200 

    200

    200

    200



    2nd Additional bag (up to 23kgs):


    AIRPORT PRICE

    (2ND BAG)

    NAIROBI

    DOMESTIC &

     EAST AFRICA

    AFRICA 1 AFRICA 2

    MIDDLE

    EAST/ASIA

    EUROPE/

    AMERICA

    NAIROBI

     

    50 

    50 

    100

    200 

    200

    DOMESTIC & EAST AFRICA

    50

    50

    50 

    100

    225 

    225 

    AFRICA 1

    50

    50 

    50

    100

    225

    225 

    AFRICA 2 

    100  

    100

    100 

    100

    250

    225 

     MIDDLE EAST/ASIA

    200

    225

    225

    250

    250

    250 

     EUROPE/AMERICA 

    200

    250 

    250 

    250 

    250

    250



    2nd bag-Pre-sale price greater than 24hrs to departure:

    AIRPORT PRICE

    (2ND BAG)

    NAIROBI

    DOMESTIC &

     EAST AFRICA

    AFRICA 1 AFRICA 2

    MIDDLE

    EAST/ASIA

    EUROPE/

    AMERICA

    NAIROBI

     

    40 

    40 

    80

    160

    160

    DOMESTIC & EAST AFRICA

    40

    40

    40 

    80 

    180 

    180 

     AFRICA 1

    40

    40 

    40

    80

    180

    180 

    AFRICA 2 

    80

    80 

    80 

    80 

    200

    180 

    MIDDLE EAST/ASIA

    160

    180

    180

    200

    200

    200 

    EUROPE/AMERICA 

    160

    200 

    200 

    200 

    200

    200




    3rd Additional bag (up to 23kgs)

    AIRPORT PRICE

    (3RD BAG)

    NAIROBI

    DOMESTIC &

     EAST AFRICA

    AFRICA 1 AFRICA 2

    MIDDLE

    EAST/ASIA

    EUROPE/

    AMERICA