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Book a Flight

  • Optional Fees


    1. Administrative Fees

    Administrative Fees Description Fee
    Online Bookings Change a ticket via manage my booking From USD 100 to USD 300
    Online Bookings Cancel a ticket through the online refund form From USD 100 to USD 300
    Telephone Bookings  Book a ticket via phone reservations  From USD 50, Business USD 100
    Telephone bookings  Change or cancel your ticket via phone reservations From USD 100 to USD 300
    Agents bookings Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300
    Award ticket Book an award ticket via phone reservations Service fee USD 20
    Award ticket  Change or cancel a flying blue classic awards ticket Cancellation Fee USD 50
    Airport ticket office bookings Book a ticket via an airport ticket office From USD 10 to USD 100
    Airport ticket office bookings  Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300

    2. Baggage Allowance

    Baggage allowance details shown are indications for Kenya Airways operated flights only and may be subject to change depending on aircraft operated on the day of travel. Flights operated by other airlines under a Kenya Airways flight number may be subject to other baggage restrictions. 

    •  ROUTING
    •  SPECIAL PASSENGERS                  CATEGORY
    PREMIER WORLD   ECONOMY
    AFRICA-America/Europe 2pc 32kg max each  2pc 23kg max each 
    AFRICA-Middle East/Asia 2PC 32kg max each  2PC 23kg max each 

    East African Destinations & 5th Freedom sectors)

    2PC 32kg max each  1PC max 23kg
    Intra AFRICA 1 and 5th Freedom sectors) 2PC 32kg max each  2PC 23kg each 

    Intra AFRICA 2 and Rest of Africa

    (Excluding East African Destinations)

    2PC 32kg max each  2PC 23kg max each 
    Domestic 1PC 32kg max each  1PC max 23kg
    Marine/seamen/military (for any routing) 2PC 32kg max each  2PC 23kg max each 

    Sky Team Elite plus & Elite

    (Platinum, Gold and Silver card holders)

    1 piece EXTRA 32kg max  1 piece EXTRA 23kg max 
     
         



    *5th Freedom sectors are all flights KQ operates without touching the hub, Nairobi e.g. Bujumbura-Kigali,Abidjan - Dakar, Bangkok-Guangzhou, Bangkok-Hongkong and vice versa.

    * As a mandatory standard each piece of checked in baggage shall have a name label that bears the passenger's name, physical address and phone number on the outside and also on the inside. The name should be the same as the one mentioned on the ticket. An email address is also recommended.

    Exceptions:

    1. Guests travelling from Jeddah are allowed to carry one free bottle of Holy Water, Max 5 Litres. The bottle must be sealed with a plastic covering to avoid leakage. KQ has no liability on Holy Water, no claims shall be filed. Note: For ease of handling, the maximum weight of each piece of baggage shall not exceed 32kgs (70Ibs) and total dimensions shall not exceed 158cms (62 inches) (L+W+H)
    2. Under special conditions or authorization, non-normal item, motorized wheelchairs, special sporting equipment may be accepted as checked baggage with exceeding weight of 32kgs.
      For bags originating from Dubai, Bangkok, Hong Kong and Guangzhou, total dimensions shall not exceed 180cms (71 inches) for each bag.1
    3. In addition to free cabin baggage allowance, an infant is entitled to 1 collapsible stroller plus 1 car seat free of charge.
    4. Incapacitated passengers may carry one wheelchair or mobility device free of charge.
    5. The actual free allowance of the guest may differ if code share or interline traffic is involved. In these cases, the allowance is automatically calculated in compliance with IATA Resolution 302.
    6. Free baggage allowance applied will be as stated in the Departure Control System (DCS) or on the e-ticket.

    • Interline and Code Share Allowance and Charging Policy

      IATA Resolution 302 determines the Most Significant Carrier (MSC) whose baggage allowance is applied when the journey involves Interline partners. Journeys that involve interline partners/codeshare partners apply different baggage allowances:

      1. The free baggage allowance shown on the ticket, the trip summary or in the check in system for interline or code share flights is granted.
      2. For flights originating or terminating to the US/CANADA,  piece concept applies based on the specified weight.
      3. Excess baggage charges are applied through to the final destination.
      4. The extra Flying Blue allowance is applied only when all carriers involved in the journey belong to the Sky Team Alliance.
    • Pooling Of Allowance
      1. Pooling of excess bags is allowed for families or a group or party travelling to a common destination e.g. sportsmen, affinity groups etc.
      2. The families or group or party shall be travelling together and check-in their baggage to the same destination on the same flight(s) at the same time.
      3. Each individual passenger shall always be given their own individual baggage” claim” tag.
      4. For security reasons only families are allowed to register their checked baggage in one check-in record.
      5. For groups during check-in, each passenger in the group will check-in their baggage individually but the total allowance for the group applies.
      6. Excess charges apply if:
        • Each piece checked in exceeds the free weight allowance or piece/s allowed for all the family members, group or party.

          Note:The pooling consist in pooling the number of baggage but not the weight per piece for example if Free Baggage Allowance = 2PC of 23 kg each, customers cannot come with 1 bag of 18 kg and another of 26 kg).

        • A special baggage has been checked in, for which a charge is due e.g. sporting equipment
    • Extra Seat for Cabin Baggage, cargo, mail (CBBG) or Passenger Comfort (EXST)

      Extra seat(s) can be booked for passenger’s comfort (e.g. leg rest, etc.) or for stowage of cabin baggage (e.g. valuables, diplomatic pouch, fragile items, musical instruments, paintings etc.)

      Baggage Allowance for an Extra seat purchased

      Acceptance Conditions

      1. Extra seat(s) shall be requested and paid for in advance. Approval is needed from Revenue Management.
      2. The normal applicable free checked baggage allowance applies for every extra seat booked (EXST). For example, 1 passenger books 2 extra M-Class seats for comfort. The total checked baggage allowance for this passenger will be 3 x applicable free baggage allowance.
      3. If a seat is used to place items on (CBBG), these items may not weigh more than 46 kg per seat.
      4. (The kilos placed on a seat, shall not be deducted from the total free checked baggage allowance.) Items placed on a seat should be adequately packed to prevent damage.
      5. Trunks and crates are not allowed as CBBG.
      6. Items must be stored on a seat and be properly secured by a safety belt or restraint device having enough strength to eliminate the possibility of shifting under all normal anticipated flight and ground conditions.
      7. The item shall be adequately packaged or covered in a manner to avoid possible injury to passengers and cabin crew members.
      8. Extra seats for stowage of items shall not be issued on the emergency exit row.
      9. The items carried on the extra seat shall not restrict access to or use of any required emergency or regular exit, or aisle(s) in the cabin.
      10. The items stowed shall not obscure any passenger’s view of the seat belt sign, no smoking sign or required exit sign.
      11. Items may not cause disturbance to other passengers.
      12. Both passenger and CBBG shall be booked in the same class of travel


      The items shall be limited to the sizes stipulated below;


      Aircraft Type GE (General Electric) CF34-10E6
      B777,B787, 48X73X40 (width x height x side length) CMS
      B737 Series 48X60X40 (width x height x side length) CMS
      E190/E170 43X60X40 (width x height x side length) CMS


      Note:

      • When an extra seat is purchased to transport baggage in cabin, CCBG, the standard baggage allowance applies for every extra seat purchased.
      • When an extra seat is purchased for comfort, EXST, the standard baggage allowance applies for every extra seat purchased.

      Exception
      When an extra seat is purchased for corpulent passenger, the extra seat does not benefit of a free baggage allowance.


      Accompanied Company Material (COML)

      1. All movement of accompanied company materials to/from outstations shall be approved and consented by controlling manager.
      2. All requests for authorizing excess COML as accompanied baggage shall be forwarded to the controlling Manager.
      3. The station teams shall ask for copies of consent.
      4. The approval shall be appended on the booking of the staff accompanying the company materials.

    3. Baggage Allowance Fees


          Free Allowance

     Accessories

    Premier World
         2 pieces (max L55xW25xH35cm each)
         +
         1 Accessory

         (Total weight max 18kg)

    1 of the items below maximum dimensions

    L40xW30cmxH15cm 

    • Handbag
    • Briefcase
    • camera bag
    • Laptop
    • One other item of a smaller or similar size other than those above +1 duty free shopping bag per passenger.
    Economy
         1 piece (max L55xW25xH35cm each)
         + 1
         Accessory

         (Total weight max 12kg)

    1 of the items below maximum dimensions

    L40xW30cmxH15cm 

    • Handbag
    • Briefcase
    • camera bag
    • Laptop
    • One other item of a smaller or similar size other than those above +1 duty free shopping bag per passenger.
     

     Economy

    East Africa

        1 PC (MAX L55xW25xH35)

        + 1 Accessory

        Total weight max 12KG

    1 of the items below maximum dimensions

    L40xW30cmxH15cm 

    • Handbag
    • Briefcase
    • camera bag
    • Laptop
    • One other item of a smaller or similar size other than those above +1 duty free shopping bag per passenger.
     


    *All cabin baggage shall have an "approved KQ cabin luggage" label attached as conformance to cabin baggage standards.


    NOTE

    1. On top of the free cabin allowance, passengers are allowed to carry 01 bag of Duty Free in the cabin.
    2. Infants < 2 years NOT occupying a seat shall be allowed 1 piece of cabin baggage MAX 12kgs and MAX dimensions L55 x W25 x H35.
    3. For infants and small children who are seated on a passenger seat and need to be secured with an approved device for their comfort on board i.e car seat; the car seat used on board may be accepted on top of the normal free cabin baggage allowance. At the time of reservations the accompanying person shall be informed that he/she is responsible for the installation of the car seat on board in compliance with the safety and installation instructions of the manufacturer.
    4. Some Airport Authorities or airlines may impose further restrictions for cabin baggage amount, size and/or weight. In such cases allowable piece shall be checked in free of charge, provided the size and weight are within the cabin baggage allowance weight. If not, normal excess baggage charges apply.

    4. Excess Baggage Allowance

    Excess Baggage Charges and Special Baggage Charges


    EXTRA PIECE/ EXTRA

    WEIGHT BAG

    DOMESTIC 

    INTRA-AFRA 1

    AND 5TH

    FREEDOM SECTOR 

    INTRA-AFRICA 2 

    AFRICA 1-

    MIDDLE EAST/ASIA 

    AFRICA 2- 

    MIDDLE EAST/ASIA

    AFRICA-

    AMERICA/EUROPE 

     1ST PIECE 25 75  150  215  250  200 
     2ND PIECE 50 75  150  215  250  200 
    3RD PIECE AND MORE PIECES 75 100  175  250  300  300 
    ARMS AND AMMUNITIONS 20  50  50  50  50  50 

    BAGS ABOVE 23KGS BUT NOT EXCEEDING

    32KGS (APPLIES TO BAGGAGE OUTSIDE OR IN EXCESS

    OF FREE BAGGAGE ALLOWANCE)

    75  150  250  300  350  350 

    GUESTS WITH NORMAL BAGGAGE ALLOWANCE

    BUT EXCEEDING 23KGS PER PIECE WILL BE SURCHARGED

    A FLAT RATE.

     20 30  40  50  50  100 


    Note:

    • All bags above 32kgs to be transported as cargo.
    • Motorized wheelchair is part of normal free baggage allowance. 
    • For each allowable piece that exceeds the allowable weight, excess baggage charges shall apply.
    • Chargeable special baggage will not be accepted as a free allowable piece including for frequent flyers.


    Domestic
    Domestic Kenya
    Intra Africa 1 and all 5th Freedom sectors (5th Freedom sectors are all flights KQ operate without touching the HUB, NBO)
    Kenya,Tanzania, Uganda, Burundi, Rwanda, Ethiopia, Djibouti, Seychelles and all 5th freedom flights sectors in the network e.g Accra-Freetown, Lusaka-Lilongwe,Bangkok-Guangzhou , Bangkok-Hong Kong etc.
    Intra Africa 2
    All other African destinations
    Middle East/Asia
    Dubai, Mumbai, Bangkok, Guangzhou, Hong Kong, Jeddah, Hanoi
    Europe/America
    Europe/America


    NOTE: Values and Currencies:

    •  All charges in USD except sales from Europe. 
    •  All charges from Europe (JV) will be in Euro/GBP.
    •  The USD rate shall be used for conversion in all other currencies of trade. 


    • Baggage subject to excess baggage charges


      • All checked-in baggage exceeding free baggage allowances. 
      • Carriage of special baggage on extra seat/s.

      Note:

      • Guests arriving from wide body aircraft and connecting to narrow body aircraft may not travel with some of their excess baggage due to weight and space restrictions.
      • There is no guarantee of the number of bags that will be uplifted. Number of bags uplifted is subject to availability.

      Specifications

      • Wide body aircraft - B787
      • Narrow body aircraft - B737,738, E170/190


      Excess Baggage Segregation

      At Nairobi Hub, the baggage team shall ensure that on trader routes, baggage uplift is prioritized. The team shall ensure:

      • Free allowable baggage which has a higher priority than excess baggage is uplifted first including items such as wheelchairs or mobility devices.
      • Loading of excess baggage shall be after completion of loading of allowable bags.
      • Excess baggage is "subject to space" availability.
      •  

      4. Fees for in-flight products

      Fees for in-flight products  
      Products                  Economy Class
      Business Class
      Seat with Extra Legroom  Flights with more than 4 hours - USD 95 

      Doesn't apply

        Economy comfort  NIL  NIL

        5. Pet Fees

        Pet Fees    
        Description                  Region
         Fees   Details/Comments
        Pets   NBO-NYC
        • 20.00/kg
        • Minimum freight  charge  USD140.00
        • AWB Fee USD6.00
        • Live animal fee USD34.80
        • Documentation USD34.80
        • Custom Bond fee USD17.40
         
        • Pets only accepted as Freight and not allowed in cabin.
        • Guest to get an Export agent.
        • Booking request  72hrs ETD
         
               

        6. First Need Fees

        First Need Expenses (FNE)
                        Economy Class
         Business Class
        Amount Paid USD 100 USD 150