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  • Optional Fees


    • Administrative Fees
      Administrative Fees Description Fee
      Online Bookings Change a ticket via manage my booking From USD 100 to USD 300
      Online Bookings Cancel a ticket through the online refund form From USD 100 to USD 300
      Telephone Bookings  Book a ticket via phone reservations  From USD 50, Business USD 100
      Telephone bookings  Change or cancel your ticket via phone reservations From USD 100 to USD 300
      Agents bookings Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300
      Award ticket Book an award ticket via phone reservations Service fee USD 20
      Award ticket  Change or cancel a flying blue classic awards ticket Cancellation Fee USD 50
      Airport ticket office bookings Book a ticket via an airport ticket office From USD 10 to USD 100
      Airport ticket office bookings  Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300
    • Fees for In-Flight Products
      Normal Passenger Charges Extra Leg Room Seats
      Preferred Seats
      To NBO From NBO To/From NBO
      Routes Within 2 Months Advance Purchase Within 2 Months Advance Purchase No Advance Purchase
      Americas $ 120 $ 100 $ 100 $ 90 $ 60
      Europe $ 100 $ 80 $ 80 $ 75 $ 40
      Middle East and Asia $ 80 $ 60 $ 70 $ 60 $ 30
      Africa $ 60 $ 40 $ 50 $ 40 $ 20
      Domestic KE $ 20 $ 20 $ 20 $ 20 $ 10
    • Pet Fees
      Pet Fees    
      Description                  Region
       Fees   Details/Comments
      Pets   NBO-NYC
      • 20.00/kg
      • Minimum freight  charge  USD140.00
      • AWB Fee USD6.00
      • Live animal fee USD34.80
      • Documentation USD34.80
      • Custom Bond fee USD17.40
       
      • Pets only accepted as Freight and not allowed in cabin.
      • Guest to get an Export agent.
      • Booking request  72hrs ETD
       
             
    • First Need Fees
      First Need Expenses (FNE)
                      Economy Class
       Business Class
      Amount Paid USD 100 USD 150
           
    • Baggage Allowance

      Baggage allowance details shown are indications for Kenya Airways operated flights only and may be subject to change depending on aircraft operated on the day of travel. Flights operated by other airlines under a Kenya Airways flight number may be subject to other baggage restrictions. 

      ROUTING (<-> From/To) BUSINESS CLASS ECONOMY
      Africa <-> America/Europe 2PC 32kg/70lbs max each

      2PC 23kg/50lbs max each

      Africa <->Middle East /Asia

      (incl Bangkok-Guangzhou)

      2PC 32kg/70lbs max each 2PC 23kg/50lbs max each

      Africa <->Africa

      2PC 32kg/70lbs max each 2 PC 23kg/50lbs max each

      Domestic

      1PC 32kg/70lbs max each 1 PC 23kg/50lbs max each
      FREQUENT FLYER MEMBERS

      Sky Team Elite Plus & Elite

      (All routes)

      +01 PC EXTRA 32kg/70lbs max each +01 PC EXTRA 23kg/50lbs max each

      *5th Freedom sectors are all flights KQ operates without touching the hub, Nairobi e.g. Bujumbura-Kigali,Abidjan - Dakar, Bangkok-Guangzhou, Bangkok-Hongkong and vice versa.

      * As a mandatory standard each piece of checked in baggage shall have a name label that bears the passenger's name, physical address and phone number on the outside and also on the inside. The name should be the same as the one mentioned on the ticket. An email address is also recommended.

      Exceptions:

      1. Guests travelling from Jeddah are allowed to carry one free bottle of Holy Water, Max 5 Litres. The bottle must be sealed with a plastic covering to avoid leakage. KQ has no liability on Holy Water, no claims shall be filed. Note: For ease of handling, the maximum weight of each piece of baggage shall not exceed 32kgs (70Ibs) and total dimensions shall not exceed 158cms (62 inches) (L+W+H)
      2. Under special conditions or authorization, non-normal item, motorized wheelchairs, special sporting equipment may be accepted as checked baggage with exceeding weight of 32kgs.
        For bags originating from Dubai, Bangkok, Hong Kong and Guangzhou, total dimensions shall not exceed 180cms (71 inches) for each bag.1
      3. In addition to free cabin baggage allowance, an infant is entitled to 1 collapsible stroller plus 1 car seat free of charge.
      4. Incapacitated passengers may carry one wheelchair or mobility device free of charge.
      5. The actual free allowance of the guest may differ if code share or interline traffic is involved. In these cases, the allowance is automatically calculated in compliance with IATA Resolution 302.
      6. Free baggage allowance applied will be as stated in the Departure Control System (DCS) or on the e-ticket.
    • Cabin Baggage Allowance

      CABIN

      ALL ROUTES*

      EMBRAER 145

      PERSONAL ACCESSORIES

      Business Class
      2 piece (max L55xW25xH35cm each)
      +
      1 Accessory

      (Total weight max 18kgs/39lbs)

      The items below, maximum dimensions

      L40xW15xH30cms

      • Handbag
      • Backpack
      • Briefcase
      • Camera
      • Laptop
      • 1 duty free shopping bag per passenger.
      Economy
      1 piece (max L55xW25xH35cm each)
      +
      1 accessory

      (Total weight max 12kgs/26lbs)

      1 piece(max L40 x W15 x H30 cm each)

      (Total max 8kgs/17lbs)

      The items below, maximum dimensions

      L40xW15xH30cms

      • Handbag
      • Backpack
      • Briefcase
      • Camera
      • Laptop
      • 1 duty free shopping bag per passenger.


      *All cabin baggage shall have an "approved KQ cabin luggage" label attached as conformance to cabin baggage standards.


      NOTE

      1. On top of the free cabin allowance, passengers are allowed to carry 01 bag of Duty Free in the cabin as accessories column above. 
      2. Infants < 2 years NOT occupying a seat shall be allowed 1 piece of cabin baggage MAX 12kgs and MAX dimensions L55 x W25 x H35.
      3. For infants and small children who are seated on a passenger seat and need to be secured with an approved device for their comfort on board i.e car seat; the car seat used on board may be accepted on top of the normal free cabin baggage allowance. At the time of reservations the accompanying person shall be informed that he/she is responsible for the installation of the car seat on board in compliance with the safety and installation instructions of the manufacturer.
      4. Some Airport Authorities or airlines may impose further restrictions for cabin baggage amount, size and/or weight. In such cases allowable piece shall be checked in free of charge, provided the size and weight are within the cabin baggage allowance weight. If not, normal excess baggage charges apply.
    • Excess Baggage Charges

      NOTE: Advance purchase with 20% discount

      ROUTING

      EXTRA PIECE AT 23KGS

      Africa-America/Europe

      200

      Africa-Middle East/Asia

      225

      Africa to 5th Freedom sectors

      50

      Intra Africa

      100

      Intra Domestic

      25/50

      (1st piece $25 2nd piece and above $50)

    • Reference Table:

      Domestic

      Kisumu, Mombasa, Malindi and Eldoret

      Africa

      All Africa points

      Middle East/Asia

      Middle East and Asian points

      Europe/America

      All Europe and American points

      5th freedom Sectors Flights that carry passengers to and from any point without connecting through the hub(Nairobi) e.g. Accra to Monrovia, Abidjan to Dakar
    • Heavy bag charges:
      ROUTING NAIROBI HUB ALL POINTS

      Europe

      75

      100

      America

      75

      100

      Asia
      50
      75

      Middle East

      50

      75

      Africa

      50

      60

      Domestic

      25

      25

      5th Freedom sectors*

      50


      NOTE:
      • Guests arriving from wide body aircraft and connecting to narrow body aircraft may not travel with some of their excess baggage due to weight and space restrictions.
      • There is no guarantee of the number of bags that will be uplifted. Number of bags uplifted is subject to availability.

      Specifications

      • Wide body aircraft - B787
      • Narrow body aircraft - B737,738, E170/190

      Excess Baggage Segregation

      At Nairobi Hub, the baggage team shall ensure that on trader routes, baggage uplift is prioritized. The team shall ensure:

      • Free allowable baggage which has a higher priority than excess baggage is uplifted first including items such as wheelchairs or mobility devices.
      • Loading of excess baggage shall be after completion of loading of allowable bags.
      • Excess baggage is "subject to space" availability.
    • Arms and Ammunition:

      The customer Service Agent shall contact security personnel or Station Manager for handling procedures. The local security procedures at the Departure and arrival stations shall be adhered to.

      ROUTING DOMESTIC

      ALL POINTS

      Domestic

      25

      50

      All Points

      50

      50

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