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  • Optional Fees


    • Administrative Fees
      Administrative Fees Description Fee
      Online Bookings Change a ticket via manage my booking From USD 100 to USD 300
      Online Bookings Cancel a ticket through the online refund form From USD 100 to USD 300
      Telephone Bookings  Book a ticket via phone reservations  From USD 50, Business USD 100
      Telephone bookings  Change or cancel your ticket via phone reservations From USD 100 to USD 300
      Agents bookings Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300
      Award ticket Book an award ticket via phone reservations Service fee USD 20
      Award ticket  Change or cancel a flying blue classic awards ticket Cancellation Fee USD 50
      Airport ticket office bookings Book a ticket via an airport ticket office From USD 10 to USD 100
      Airport ticket office bookings  Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300
    • Fees for In-Flight Products
      Normal Passenger Charges Extra Leg Room Seats
      Preferred Seats
      To NBO From NBO To/From NBO
      Routes Within 2 Months Advance Purchase Within 2 Months Advance Purchase No Advance Purchase
      Americas $ 120 $ 100 $ 100 $ 90 $ 60
      Europe $ 100 $ 80 $ 80 $ 75 $ 40
      Middle East and Asia $ 80 $ 60 $ 70 $ 60 $ 30
      Africa $ 60 $ 40 $ 50 $ 40 $ 20
      Domestic KE $ 20 $ 20 $ 20 $ 20 $ 10
    • Pet Fees
      Pet Fees    
      Description                  Region
       Fees   Details/Comments
      Pets   NBO-NYC
      • 20.00/kg
      • Minimum freight  charge  USD140.00
      • AWB Fee USD6.00
      • Live animal fee USD34.80
      • Documentation USD34.80
      • Custom Bond fee USD17.40
       
      • Pets only accepted as Freight and not allowed in cabin.
      • Guest to get an Export agent.
      • Booking request  72hrs ETD
       
             
    • First Need Fees
      First Need Expenses (FNE)
                      Economy Class
       Business Class
      Amount Paid USD 100 USD 150
           
    • Baggage Allowance

      Baggage allowance details shown are indications for Kenya Airways operated flights only and may be subject to change depending on aircraft operated on the day of travel. Flights operated by other airlines under a Kenya Airways flight number may be subject to other baggage restrictions. 

      •  ROUTING
      •  SPECIAL PASSENGERS                  CATEGORY
      PREMIER WORLD   ECONOMY

      *AFRICA-America/Europe

      *(The Economy class Baggage allowance (Africa- Europe) might change depending on the fare type)

      2pc 32kg max each  Either 1pc or 2pc 23kg max each  

      AFRICA-Middle East/Asia

      Included (Bangkok-Guangzhou)

      2PC 32kg max each  2PC 23kg max each 

      Domestic and East African Destinations

      1PC 32kg max each  1PC max 23kg
      Intra AFRICA 1 and 5th Freedom sectors) 2PC 32kg max each  1PC 23kg each 

      Intra AFRICA 2 and Rest of Africa

      2PC 32kg max each  1PC 23kg max each 
      SPECIAL CATEGORY PASSENGERS 
      Marine/seamen/military (for any routing) 2PC 32kg max each  2PC 23kg max each 

      Sky Team Elite plus & Elite

      (Platinum, Gold and Silver card holders)

      1 piece EXTRA 32kg max  1 piece EXTRA 23kg max 
           

      *5th Freedom sectors are all flights KQ operates without touching the hub, Nairobi e.g. Bujumbura-Kigali,Abidjan - Dakar, Bangkok-Guangzhou, Bangkok-Hongkong and vice versa.

      * As a mandatory standard each piece of checked in baggage shall have a name label that bears the passenger's name, physical address and phone number on the outside and also on the inside. The name should be the same as the one mentioned on the ticket. An email address is also recommended.

      Exceptions:

      1. Guests travelling from Jeddah are allowed to carry one free bottle of Holy Water, Max 5 Litres. The bottle must be sealed with a plastic covering to avoid leakage. KQ has no liability on Holy Water, no claims shall be filed. Note: For ease of handling, the maximum weight of each piece of baggage shall not exceed 32kgs (70Ibs) and total dimensions shall not exceed 158cms (62 inches) (L+W+H)
      2. Under special conditions or authorization, non-normal item, motorized wheelchairs, special sporting equipment may be accepted as checked baggage with exceeding weight of 32kgs.
        For bags originating from Dubai, Bangkok, Hong Kong and Guangzhou, total dimensions shall not exceed 180cms (71 inches) for each bag.1
      3. In addition to free cabin baggage allowance, an infant is entitled to 1 collapsible stroller plus 1 car seat free of charge.
      4. Incapacitated passengers may carry one wheelchair or mobility device free of charge.
      5. The actual free allowance of the guest may differ if code share or interline traffic is involved. In these cases, the allowance is automatically calculated in compliance with IATA Resolution 302.
      6. Free baggage allowance applied will be as stated in the Departure Control System (DCS) or on the e-ticket.
    • Cabin Baggage Allowance

      Cabin

      All Routes except East Africa & Domestic

      East Africa & Domestic 

       Accessories

      Premier World
           1 piece (max L55xW25xH35cm each)
           +
           2 Accessories

           (Total weight max 18kgs)
       1 piece (max L55xW25xH35cm each)
           +
           2 Accessories

           (Total weight max 12kgs) 

      2 of the items below maximum dimensions

      L40xW30cmxH15cms 

      • Handbag
      • Briefcase
      • Camera 
      • Laptop
      • One other item of a smaller or similar size other than those above +1 duty free shopping bag per passenger.
      Economy
           1 piece (max L55xW25xH35cm each)
           + 2
           Accessories

           (Total weight max 12kgs)
      1 piece (max L55xW25xH35cm each)
           + 2
           Accessories

           (Total weight max 12kgs) 

      2 of the items below maximum dimensions

      L40xW30cmxH15cms 

      • Handbag
      • Briefcase
      • camera bag
      • Laptop
      • One other item of a smaller or similar size other than those above +1 duty free shopping bag per passenger.
       

      *All cabin baggage shall have an "approved KQ cabin luggage" label attached as conformance to cabin baggage standards.


      NOTE

      1. On top of the free cabin allowance, passengers are allowed to carry 01 bag of Duty Free in the cabin as accessories column above. 
      2. Infants < 2 years NOT occupying a seat shall be allowed 1 piece of cabin baggage MAX 12kgs and MAX dimensions L55 x W25 x H35.
      3. For infants and small children who are seated on a passenger seat and need to be secured with an approved device for their comfort on board i.e car seat; the car seat used on board may be accepted on top of the normal free cabin baggage allowance. At the time of reservations the accompanying person shall be informed that he/she is responsible for the installation of the car seat on board in compliance with the safety and installation instructions of the manufacturer.
      4. Some Airport Authorities or airlines may impose further restrictions for cabin baggage amount, size and/or weight. In such cases allowable piece shall be checked in free of charge, provided the size and weight are within the cabin baggage allowance weight. If not, normal excess baggage charges apply.


    • 1st additional bag (up to 23kgs)

      AIRPORT PRICE

      (1ST BAG)

      NAIROBI

      DOMESTIC &

       EAST AFRICA

      AFRICA 1 AFRICA 2

      MIDDLE

      EAST/ASIA

      EUROPE/

      AMERICA

      NAIROBI

       

      25 

      25 

      50 

      200 

      200

      DOMESTIC & EAST AFRICA

      25

      25

      25 

      50

      225 

      225 

      AFRICA 1

      25

      25 

      25

      50

      225

      225 

      AFRICA 2 

      50  

      50

      50

      50

      250

      225 

      MIDDLE EAST/ASIA

      200

      225

      225

      250

       250

      250 

      EUROPE/AMERICA 

      200

      225 

      225 

      225

      250

      250

    • Advance Purchase-(1st bag) Pre-sale price greater than 24hrs to departure

      AIRPORT PRICE

      (1ST BAG)

      NAIROBI

      DOMESTIC &

       EAST AFRICA

      AFRICA 1 AFRICA 2

      MIDDLE

      EAST/ASIA

      EUROPE/

      AMERICA

      NAIROBI

       

      20 

      20

      40

      160

      160 

      DOMESTIC & EAST AFRICA

      20

      20

      20

      40

      180

      180 

       AFRICA 1

      20

      20 

      20

      40

      180

      180

      AFRICA 2 

      40 

      40 

      40 

      40

      200

      180 

      MIDDLE EAST/ASIA

      160

      180

      180

      200

      200

      200

      EUROPE/AMERICA 

      160

      180

      180

      180

      200

      200

    • 2nd Additional bag (up to 23kgs):

      AIRPORT PRICE

      (2ND BAG)

      NAIROBI

      DOMESTIC &

       EAST AFRICA

      AFRICA 1 AFRICA 2

      MIDDLE

      EAST/ASIA

      EUROPE/

      AMERICA

      NAIROBI

       

      50 

      50 

      100

      200 

      200

      DOMESTIC & EAST AFRICA

      50

      50

      50 

      100

      225 

      225 

      AFRICA 1

      50

      50 

      50

      100

      225

      225 

      AFRICA 2 

      100  

      100

      100 

      100

      250

      225 

       MIDDLE EAST/ASIA

      200

      225

      225

      250

      250

      250 

       EUROPE/AMERICA 

      200

      225

      225

      225 

      250

      250

    • Advance Purchase-(2nd bag)Pre-sale price greater than 24hrs to departure:

      AIRPORT PRICE

      (2ND BAG)

      NAIROBI

      DOMESTIC &

       EAST AFRICA

      AFRICA 1 AFRICA 2

      MIDDLE

      EAST/ASIA

      EUROPE/

      AMERICA

      NAIROBI

       

      40 

      40 

      80

      160

      160

      DOMESTIC & EAST AFRICA

      40

      40

      40 

      80 

      180 

      180 

       AFRICA 1

      40

      40 

      40

      80

      180

      180 

      AFRICA 2 

      80

      80 

      80 

      80 

      200

      180 

      MIDDLE EAST/ASIA

      160

      180

      180

      200

      200

      200 

      EUROPE/AMERICA 

      160

      180

      180 

      180 

      200

      200

    • 3rd Additional bag (up to 23kgs):

      AIRPORT PRICE

      (3RD BAG)

      NAIROBI

      DOMESTIC &

       EAST AFRICA

      AFRICA 1 AFRICA 2

      MIDDLE

      EAST/ASIA

      EUROPE/

      AMERICA

      NAIROBI

       

      75 

      75 

      150 

      225 

      250

      DOMESTIC & EAST AFRICA

      75

      75

      75 

      150

      250

      300 

      AFRICA 1

      75

      75 

      75

      150

      250

      300 

      AFRICA 2 

      150  

      150

      150

      150

      300 

      300 

      MIDDLE EAST/ASIA

      225

      250

      250

      300

      300

      300

      EUROPE/AMERICA 

      250

      300 

      300 

      300 

      300 

      300

    • Advance Purchase-(3rd bag)Pre-sale price greater than 24hrs to departure

      AIRPORT PRICE

      (3RD BAG)

      NAIROBI

      DOMESTIC &

       EAST AFRICA

      AFRICA 1 AFRICA 2

      MIDDLE

      EAST/ASIA

      EUROPE/

      AMERICA

      NAIROBI

       

      60

      60 

      120

      180 

      200

      DOMESTIC & EAST AFRICA

      60

      60

      60 

      120

      200 

      240 

      AFRICA 1

      60

      60 

      60

      120

      200

      240 

      AFRICA 2 

      120  

      120

      120

      120

      240

      240 

      MIDDLE EAST/ASIA

      180

      200

      200

      240

      240

      240 

      EUROPE/AMERICA 

      200

      240 

      240 

      240

      240

      240



      Note:

      • All bags above 32kgs to be transported as cargo.
      • Motorized wheelchair is part of normal free baggage allowance.
      • For each allowable piece that exceeds the allowable weight, excess baggage charges shall apply.
      • Chargeable special baggage will not be accepted as a free allowable piece including for frequent flyers.
    • Reference Table:

      Domestic and East Africa

      Kenya,Tanzania, Uganda, Burundi, Rwanda,   

      Intra Africa 1 and all 5th Freedom sectors

       (5th Freedom sectors are all flights KQ operate without touching the HUB, NBO)

      Ethiopia, Djibouti, Seychelles, Malawi, Zambia, Zimbabwe.

      5th Freedom : VFA-CPT, LVI-CPT, HRE-LUN, LUN-LLW, ACC-FNA, ACC-ROB, BKO-DKR, ABJ-DKR, DLA-BGF, EBB-BGF, BKK-CAN, ADD-JIB, NLA-FBM

      Intra Africa 2

      All other African destinations not listed in Intra Africa 1

      Middle East/Asia

      Thailand, UAE, India, China, Saudi Arabia Rest of Middle East & Asia

      Europe/America

      Netherlands, France, United Kingdom Rest of Europe

      Americas


      NOTE: Values and Currencies:

      • All charges in USD except sales from Europe.
      • All charges from Europe (JV) will be in Euro/GBP.
      • The USD rate shall be used for conversion in all other currencies of trade.


      • Baggage subject to excess baggage charges


        • All checked-in baggage exceeding free baggage allowances.
        • Carriage of special baggage on extra seat/s.

      Heavy bag:

      This includes any baggage above 23.5kgs up to 32kgs. The baggage charges are applied for heavy bag regardless of whether this bag is in the free allowance or in excess. Excluded from this is a business class guest with 32kgs as their allowable baggage weight. 

      Heavy bag will only be purchased at the airport of departure.

      Heavy bag fees apply as follows: 

      • For Baggage Allowance: the prices apply as above (per piece)
      • For Excess bag: the price computation will constitute (Excess bag charge + Heavy Bag charge)
    • Heavy bag charges:

      Only Airport

      NAIROBI

      DOMESTIC &

       EAST AFRICA

      AFRICA 1 AFRICA 2

      MIDDLE

      EAST/ASIA

      EUROPE/

      AMERICA

      NAIROBI

       

      25

      50 

      50 

      50

      75

      DOMESTIC & EAST AFRICA

      25

      25

      50

      60

      75

      75 

      AFRICA 1

      50

      50 

      50

      60

      75

      75

      AFRICA 2 

      50  

      60

      60 

      60

      75

      100 

      MIDDLE EAST/ASIA

      50

      75

      75

      75 

      75

      100 

      EUROPE/AMERICA 

      75

      75 

      75 

      100 

      100 

      100 

    • Arms and Ammunitions charges:  
      NOTE: 

      The customer Service Agent shall contact security personnel or Station Manager for handling procedures. The local security procedures at the Departure and arrival stations shall be adhered to.

      AIRPORT ONLY 


      NAIROBI

      DOMESTIC &

       EAST AFRICA

      AFRICA 1 AFRICA 2

      MIDDLE

      EAST/ASIA

      EUROPE/

      AMERICA

      NAIROBI

       

      20

      50

      50 

      50

      50

      DOMESTIC & EAST AFRICA

      20

      20

      50

      50

      50

      50

      AFRICA 1

      50

      50

      50

      50

      50

      50

      AFRICA 2 

      50  

      50

      50

      50

      50

      50

      MIDDLE EAST/ASIA

      50

      50

      50

      50

      50

      50

      EUROPE/AMERICA 

      50

      50

      50

      50

      50

      50


      NOTE:

        • Guests arriving from wide body aircraft and connecting to narrow body aircraft may not travel with some of their excess baggage due to weight and space restrictions.
        • There is no guarantee of the number of bags that will be uplifted. Number of bags uplifted is subject to availability.

        Specifications

        • Wide body aircraft - B787
        • Narrow body aircraft - B737,738, E170/190

        Excess Baggage Segregation

        At Nairobi Hub, the baggage team shall ensure that on trader routes, baggage uplift is prioritized. The team shall ensure:

        • Free allowable baggage which has a higher priority than excess baggage is uplifted first including items such as wheelchairs or mobility devices.
        • Loading of excess baggage shall be after completion of loading of allowable bags.
        • Excess baggage is "subject to space" availability.
        •  

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