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  • Pet Carriage

    Live Animals:

    • Live animals will not be accepted as checked-in Animal in Hold (AVIH) or Pet in Cabin (PETC) on Kenya Airways flights.
    • Live animals shall be consigned as cargo only.

    Exception: Emotional support dog:

    Emotional support dog shall be accepted in the cabin if it’s providing assistance to a person with disability i.e. Blind guest, a person with mental or psychiatric disorder. The dog is certified and individually trained to provide assistance to a person with a disability.

    Emotional support dog shall be accepted in the cabin if it’s providing assistance to a guest with reduced mobility i.e. Blind guest, a person with mental or psychiatric disorder. The dog is certified and individually trained to provide assistance to a person with a disability.

    For more information on health and import documents need to transport a service or guide dog, Contact KQ Cargo guidance.

    Passengers with mental or psychiatric condition and needing to travel with an emotional support dog may be required to present certain documentation from a licensed medical health professional that is treating the passenger, dated within one year, stating that the emotional support dog is necessary for the passenger/s mental health or treatment during air travel and/or any activity at the passengers’ destination.

    Emotional support Dogs are:

    1. Accepted free of charge.
    2. A maximum of one dog per passenger is allowed.
    3. A maximum of one dog per cabin is allowed.
    4. The dog is identified by an identification card or label.
    5. They can be accepted in the cabin without a kennel/cage provided they are properly harnessed and do not occupy a seat.
    6. Emotional support dogs are trained to behave properly. An animal that shows disruptive behavior cannot be accepted as a guide animal even if it performs assistive function for the guest.
    7. On a flight segment which is 8hours or more, ask the guest to provide documentation that the animal will not need to relieve itself during the flight or if the guest has in possession any items for the animal (e.g. nappies, medicine) to avoid any health or sanitation issue on the flight. If this is not the case the guide dog cannot be accepted.
    8. Passengers with emotional support dogs can be accepted on any seat in the cabin except exit rows.
    9. The animal shall seat at the feet of the passenger seat (or at the feet/floor of the adjacent seat , if it is not occupied)
    10. The emotional support shall not obstruct the aisle.
    11. Advanced reservation is required, PNR “ESAN’
    12. The information is also made avail in the PIL in order to inform the crew.