• 24HR Contact Center: +254 20 327 4747

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Online Refund Form

Please complete all the fields below and click Request Refund.



- Your refund request is subject to additional audits. The use of this form does not guarantee a refund.

 - You will receive notification via email when your refund request has been received for processing.

 - Please note that for all ticketed refunds, the rules of the fare paid for the ticket will apply.

 - All foreign exchange gains and /or losses will be borne by the customer.

 - All service fees are non-refundable

By Phone

If you purchased an eTicket via contact centre, you can request your refund by phone or email

 Reservations (24 hours Contact Center)

Tel: +254-(0)20- 3274747 Safaricom: +254-0711-02-4747 Airtel: +254-0734-10-4747

Fax: + 254-20-336252

 Email: reservations@kenya-airways.com