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Book a Flight

  • My Refunds

    You may be eligible for a refund on unused or partially unused Kenya Airways tickets, depending on the type of ticket you purchased:

    • For tickets bought on Kenya-airways.com you may be eligible to apply for a refund using Manage My Booking. If your inbound travel is in the future and your booking is still active.
    • When you are in Modify My Booking, select ‘Cancel and refund’. Please be aware that if your ticket is open, all sectors will be cancelled. Choosing to Refund will cancel the whole ticket and all flights.
    • For tickets bought on Kenya-airways.com and the inbound travel has a past date or cancelled, complete the Refund Form here. Please note once you’ve submitted this form, your entire booking will be cancelled.
    • The refund can only be credited to the form of payment used to make the purchase. Refunds are issued in accordance with Fare Conditions.
    • For tickets bought from a preferred travel agent, please contact the agent directly to arrange your Booking Cancellation and Refund.
    • For tickets bought from our ticketing office and contact center, please visit any of our sales office or call the contact center directly to arrange your booking cancellation and refund.

    Refund processing times:

    • Kenya Airways will issue refunds for eligible tickets within 10 business days for credit/debit card purchases, but please note that this does not include your own bank processing time.
    • All Refund Requests are subject to the rules of ticketed fare, and fees or penalties may apply to your Refund. Your itinerary will be CANCELLED at the time the Refund is processed.

    Check My Refund Status:

    • Please note; It is not possible to obtain a Refund by emailing Kenya Airways. A Refund can only be obtained by using one of the methods shown above.
    • All Refund Requests are subject to the rules of the ticketed fare, and fees or penalties may apply to your Refund.
    • NOTE: Kenya Airways is not able to Refund Tickets purchased through travel agencies. Please contact your travel agency to request a Refund.

    Request Refund due to flight cancellation or delays:

    • If your Kenya Airways flight was cancelled and you did not take an alternative flight complete the form here.
    • If you cancelled your Kenya Airways flight because it was delayed for more than 8 hours complete the form here.

    Please note once you’ve submitted this form, your entire booking will be cancelled.

    NOTE: This only applies for tickets purchased on Kenya-Airways.com

    Request Refund due to Death of a Passenger or due to Medical Reasons:
    In case of the death of a passenger or cancellation due to medical reasons complete the form here

    I have a Non-Refundable Ticket and will not be Traveling. Can I Obtain a Refund?
    Even if your ticket is not refundable, you might still be able to cancel your itinerary by calling our Call Center on +254711024747.
    You have one year from the ticket's original issue date to reschedule your travel without losing the full value of the ticket (less any applicable change fees).