Legal Information

Here, we have provided all the legal information you need when booking a ticket, extra option, or using our website or app.

We recommend that you read it carefully.

Our Website

Cookie Policy

Information about the placement and use of all types of cookies is provided here.

Wesite Security Policy

By visiting our website, you agree to these Terms of Use. Please review them carefully.

Browser Compatibility

We are committed to providing all our passengers with the very best travel experience, and that begins with our website and app.

Passenger Rights

EU Passenger Rights

"When you travel by air to or from the European Union (EU) region, you are entitled to certain guaranteed rights under EU Regulation EC 261/2004, provided that you meet the eligibility criteria.

Thai Passenger Rights

As part of our commitment to transparency and passenger care, Kenya Airways ensures that passengers departing from Thailand are protected under Civil Aviation Board (CAB) Regulation No. 101.

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Optional Fees

24 Hours Refund Policy

Kenya Airways will use the information you provide for the purposes outlined in this Policy, including delivering the services you have requested and enhancing your experience with us.

Conditions of Carriage

These are our general conditions for both passengers and baggage.

Customer Service Plan

In accordance with the U.S. Department of Transportation’s Enhancing Airline Passenger Protections rule, we will provide the following services to our customers on all scheduled flights to and from the United States:

Contingency Plan for Lengthy Tarmac Delays

This Contingency Plan for Lengthy Tarmac Delays (the Plan) complies with U.S. Department of Transportation (DOT) regulations and applies only to flights departing from or arriving at U.S. airports.

Legal Information

Our Website

Passenger Rights

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