Due to closure of airspace, guests travelling to/from the Middle East holding Kenya Airways tickets with original travel dates 1st March - 12th March 2026 may be rebooked free of charge onto other Kenya Airways operated flights for travel up to 25th March 2026.

• This applies to tickets of original issue on/before 1st March 2026. 
• Fare difference may apply in case of change in routing where applicable.
• Rebooking must be in the same booking class as originally booked or lowest available booking class within the same cabin.
• No rebooking will be allowed in J or Y RBDs.
• New travel dates must be made and tickets re-issued by 12th March 2026

Refunds:

Guests on cancelled flights may request a full refund.

• For wholly unutilized tickets, full refund is allowed, without penalty.
• For partially utilized tickets:
• For tickets whose return journey has not commenced, refund will be on one half of the round-trip fare and any unused charges and taxes.
• For tickets whose return journey have commenced, refund will be calculated less the prorated portion already utilized. Unused charges and taxes will be refunded.
• Refund penalties are waived.
• Refund application should be submitted on or before 12th Mar 2026

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding. The safety of our crew and customers remains our highest priority, and we will communicate directly with affected customers to provide the necessary assistance.

Should you need further assistance, please contact our Customer Excellence Team at +254 711 024 747, WhatsApp +254 705 474 747, or via X @KQSuport.