Alerts
Temporary Suspension of Flights to UAE Due to Airspace Closure
Last updated: 28 February 2026, 14:24
We wish to inform our customers that we have temporarily suspended flights to Dubai and Sharjah until further notice due to the UAE airspace closure.
As a result, and for the safety of our customers and crew, we have cancelled KQ310, KQ311, KQ304, KQ305, and freighter flights to the UAE. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding. We will communicate and engage directly with affected customers and provide them with the necessary assistance.
As this is a developing situation, we will provide updates as soon as new information becomes available.
We encourage our customers to check the latest flight updates on our website or mobile app or contact our Customer Excellence Team at +254 711 024 747, WhatsApp +254 705 474 747, or via X @KQSuport.
Uganda Travel Requirements—Important Update
Last updated: 27 January 2026, 07:29
East Africa Tourist Visa
East Africa Tourist Visa sticker issued by Kenya or Rwanda is accepted to enter Uganda if the passenger has first entered the country which has issued the visa. It is a multiple entry visa and is valid for 90 days. EAST AFRICAN TOURIST ETA (Electronic Travel Authorization) issued by Kenya is NOT accepted for travel to Uganda.
Passport Validity
A passport or any other standard travel document accepted for entry into Uganda should be valid for a minimum of 6 months from the date of arrival.
Interstate Pass
Passengers using an interstate pass should have it verified and stamped by immigration authorities in Kenya or Rwanda.
Uganda Visa Requirements
If you need a visa to enter Uganda, you must have an approved visa before boarding your flight.
- Visa must be obtained online through the Uganda Electronic Visa/Permit Application System https://visas.immigration.go.ug/
- To check whether you are exempt from a visa requirement, visit: https://www.immigration.go.ug/services/visa-exempt-countries.
Important Travel Warning
Passengers without a valid Uganda Visa will NOT be allowed to board their flight to Uganda.
For the latest updates and official guidance regarding your travel to Uganda, visit https://www.immigration.go.ug/
Customer Excellence Center
If you require further assistance, please call Contact Center on Tel. +254 711 024 747, WhatsApp +254705474747
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