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  • Time To Think

More time to pay?

With Time to Think, we give you more freedom and flexibility to pay for your tickets at your own convenience.

Time to Think

Time to Think

Kenya Airways offers you, our esteemed customers the freedom and flexibility to pay for your tickets at your own convenience. Time to Think also guarantees you of your sweet ticket price deal today by placing your booking on hold for up to 21 days for bookings made offline and 72 hrs for bookings made online either through the website or the mobile app. 

Please note: The hold duration is calculated based on your departure date, and may vary accordingly.

The benefits of Time to Think:

  • The option and flexibility by giving you more time to purchase your ticket.
  • Protection from ticket price increases.

 

Charges

  • World to World: $30
  • Within Kenya: $10

*These are introductory prices and may change without notice

Important:

  • Time to Think charges are per passenger.
  • Time to Think can be purchased for bookings done anytime up to 24 hrs before departure.
  • Time to Think is applicable to all our flight bookings made either online or offline through Kenya Airways offices.
charges
  • Time to Think is non-refundable with the exception of flight cancellations necessitated by Kenya Airways.
  • Once a Time to Think purchase has been made to an original booking and the customer makes a change of routing the same ticketing time limit will apply.
  • Time to Think is non-transferrable.
  • Time To Think fees are not included in the ticket price

To read the terms and conditions click here.

Time to Think FAQ's

This is a functionality that has been created to help our customers extend their ticketing time limit by giving them more time before they pay for their ticket/s.

This only applicable to bookings which have been booked on Kenya Airways operated flights. Not applicable on Codeshare/Interline flights.

It is an extension of the original ticketing time limit and when a booking cancels and one would wish to extend a second time it will not be possible. 

Once you have made your booking online or from any of the Kenya Airways Ticketing offices, you may select the option of Time to Think and proceed to the payment of service. 

Yes, you can purchase Time to Think for a booking that has been made online either through the website or the mobile app before you end the booking. 

Anytime up to 24 hrs before departure.

You can buy Time to Think from the Website or Mobile App, the nearest Kenya Airways office or call the Customer Excellence Center on +254711 024747. 

No, Travel agents are not activated to purchase time to think.

Time to Think is charged per person.

Yes. It is possible to buy Time to Think for a group booking. It is charged per person. 

No. Time to Think only protects the flight/s booking. As for ancillaries, they have a separate issuance time limit which is not affected by Time to Think. 

Yes. Only if it is within applied window for purchase. More than 24 hrs to departure. 

Yes, it may change if the booking is within the applicable Time to Think window but if it is less, it will not change. 

No. Once you purchase time to think on your original booking and later, make a change of routing the same ticketing time limit will apply.

Yes. We shall offer a refund for Time to Think in the event of a flight cancellation and we rebook you on a different airline. This will be done through the normal refund process from issuing office. 

No. Time to Think is non-refundable and can only be refunded in the event of a flight cancellation necessitated by Kenya Airways. 

You may use any form of payment acceptable on the Website or Mobile App and any of our Ticketing offices i.e Credit cards, Debit cards, M-pesa, Airtel Money, Paypal, Cash etc. 

No. Time to Think is not transferrable. 

No. Infants do not occupy a seat hence will not pay. However, if an INF has been booked as a child, then they get to pay for TTT. 

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