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Fare Guidelines
All Kenya Airways flight tickets are subject to availability and are governed by the Kenya Airways Conditions of Carriage and relevant ticket conditions stated during the booking process. The fares may vary due to currency fluctuations and government tax regulations, depending on the booked itinerary. Please note the fare being displayed is for a return flight.
It is essential to review the applicable fare rules and ticket conditions to understand the specific terms and guidelines. We recommend booking early to secure the best fare. Safe Travels!
Fare Guidelines
All Kenya Airways flight tickets are subject to availability and are governed by the Kenya Airways Conditions of Carriage and relevant ticket conditions stated during the booking process. The fares may vary due to currency fluctuations and government tax regulations, depending on the booked itinerary. Please note the fare being displayed is for a return flight.
It is essential to review the applicable fare rules and ticket conditions to understand the specific terms and guidelines. We recommend booking early to secure the best fare. Safe Travels!
Ready to take off on your next adventure?
Fly with Kenya Airways from Nairobi to select destinations, i.e., Johannesburg (JNB), Juba (JUB) and Paris (CDG), and enjoy exclusive discounts on fares. What’s more, get special prices on select duty-free products when you pre-purchase while booking your flight.
Whether you're looking for luxury items and gifts such as elegant watches, savory fragrances, or essential electronics, our Kenya Airways Duty-Free catalogue has you covered!
Book now on www.kenya-airways.com, or through KQ Mobile App available on Play store and App store.
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- To maximize stakeholder value by consistently
- Providing highest levels of customer satisfaction
- Upholding the highest level of safety and security
- Maximizing employee satisfaction
whilst being committed to corporate and social responsibility.
Be the Pride of Africa, by inspiring our people and delighting our guests consistently.
Contributing to the sustainable development of Africa.
Safety - We shall always consider safety as a number one priority, for our People and Guests
- KQ strives to meet the highest standards for safety in the workplace and operations.
- We ensure that all our employees and those with whom they work, perform their duties in a safe manner.
Customer First - We shall always anticipate and deliver to the needs of those we serve - our guests
- Everything we do begins and ends with the customer experience in mind.
- We listen to our customers and deliver ever-increasing value in the markets we serve.
Respect - We shall always show respect to everyone we meet.
- We respect and value the worth of all people and this crosses the cultures, viewpoints and backgrounds.
- We treat each other with honesty, dignity and sensitivity.
Integrity - We shall always act with integrity.
- All of our actions and decisions should be bound by rock-solid integrity.
- All of us act in the best interest of the company while accepting personal responsibility.
Passion - We shall always inspire passion in our people to create quality solutions
- Our enthusiasm and care for the business fuels our dedication for Guest service.
- What we do and how we do it, is important; it is what sets us apart.
Trust - We build trust in our daily relationships
- KQ's culture promotes trust, teamwork and dignity within our diverse workforce.
- Our words and actions are consistent.
- To offer a standard of service that seeks to enhance Guest Experience.
- To offer the Best Value, enabled by deploying Operational Excellence.
Our organization structure comprises of Six (06) Executive functions each headed by an Chief Officer reporting to the Group Managing Director and Chief Executive Officer. The Executive functions are:
- Finance
- Information Systems
- Commercial
- Human Resources
- Operations
- General Counsel & Corporate Affairs
We continue to focus on profitable expansion of our network through a combination of direct access and alliances with other carriers.
Sustainable improvement in yield will be pursued through a combination of a new revenue management system and better discipline. Management will also place emphasis on greater productivity, costs restraints and reduction in wastage.
Our people are our greatest asset and focus on their development and the way they are both managed an organized out to ensure we attract and retain the best and that they are equipped to serve our customers in line with our being a world class standard airline.
"Delightful experience with a caring African touch"
We inspire our people to unleash their potential and provide world class technologies to advance our guests’ quality of life.
In turn we are able to achieve real progress and create positive impact in our community, Africa and the world.
"Warm, Caring, Friendly, truly African - The Pride of Africa"
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| Credit scoring | Where we engage a third party (e.g., a credit reference agency) to provide us with information about your credit score and/or credit history. This information is analysed to determine the most appropriate terms on which to offer you credit, where applicable. | This Profiling activity may affect whether you are able to obtain credit, and the interest rates applicable to any such credit. | This Profiling activity may affect whether you are able to obtain credit, and the interest rates applicable to any such credit. | |
| Credit scoring | Where we engage a third party (e.g., a credit reference agency) to provide us with information about your credit score and/or credit history. This information is analysed to determine the most appropriate terms on which to offer you credit, where applicable. | This Profiling activity may affect whether you are able to obtain credit, and the interest rates applicable to any such credit. | This Profiling activity may affect whether you are able to obtain credit, and the interest rates applicable to any such credit. | This Profiling activity may affect whether you are able to obtain credit, and the interest rates applicable to any such credit. |
| Credit scoring | Where we engage a third party (e.g., a credit reference agency) to provide us with information about your credit score and/or credit history. This information is analysed to determine the most appropriate terms on which to offer you credit, where applicable. | This Profiling activity may affect whether you are able to obtain credit, and the interest rates applicable to any such credit. | This Profiling activity may affect whether you are able to obtain credit, and the interest rates applicable to any such credit. | This Profiling activity may affect whether you are able to obtain credit, and the interest rates applicable to any such credit. |
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