Kenya Airways would like to remind all guests traveling to the Republic of Zimbabwe to complete a mandatory online travel declaration form before their arrival at any Zimbabwean border post, including Victoria Falls Airport.

To ensure a smooth travel experience, all passengers must fill out this declaration form prior to departure. This requirement applies to everyone, including Zimbabwean citizens, residents, and visitors.

Before your flight, please complete the Zimbabwe Travel Declaration Form by visiting the official portal: https://www.evisa.gov.zw.

Guests should take a screenshot of their completed form as proof of submission. This will be required to be presented at check-in for KQ flights and at immigration upon arrival in Zimbabwe.

Please note: This is not an online visa but a digital replacement of the arrival declaration that was previously completed on arrival.

British and Irish nationals (or all Category B countries) can apply for a visa prior to travel at www.evisa.gov.zw and choose whether to pay on arrival or pay online before travel.

As a result of the ongoing restrictions of airspace, guests travelling to/from the Middle East holding Kenya Airways tickets with original travel dates 1st March – 30th April 2026 may rebook free of charge onto other Kenya Airways operated flights.

• This applies to tickets of original issue on/before 15^th April 2026. 
• Fare difference may apply in case of change in routing where applicable.
• Rebooking must be in the same booking class as originally booked or lowest available booking class within the same cabin.
• No rebooking will be allowed in J or Y RBDs.
• New travel dates must be made and tickets re-issued by 15^th April 2026

Refunds:

Guests on cancelled flights may request a full refund.

• For wholly unutilized tickets, full refund is allowed, without penalty.
• For partially utilized tickets:
• For tickets whose return journey has not commenced, refund will be on one half of the round-trip fare and any unused charges and taxes.
• For tickets whose return journey have commenced, refund will be calculated less the prorated portion already utilized. Unused charges and taxes will be refunded.
• Refund penalties are waived.
• Refunds valid for original travel dates up to 30^th April 2026
• Refund application should be submitted on or before 15^th April 2026

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding. The safety of our crew and customers remains our highest priority, and we will communicate directly with affected customers to provide the necessary assistance.

Should you need further assistance, please contact our Customer Excellence Team at +254 711 024 747, WhatsApp +254 705 474 747, or via X @KQSuport.