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Electronic Travel Authorisation (eTA) in Kenya

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Business Travel Program

Corporate Contracts

We understand that travel is the second highest budget consumer after payroll within most organizations. In this regard, we make an effort to support your travel program by offering benefits that are aligned with your Travel Policy to support cutting down on travel costs. We have an upfront corporate discount program that is attached to your travel spend on Kenya Airways and on top of that we offer value adds upon achieving agreed contract quotas.

To qualify for a corporate contract with us, we require a minimum annual travel spend of USD 25,000 or equivalent in your local currency. The corporate contract is signed between Kenya Airways, you the client, and your servicing Travel Agent / Travel Management Company for ease of execution we allow up to 3 agents. 

Business Travel Program

The corporate contract is coupled with a Service Level Agreement which defines our minimum service standard deliverable to your organizations. You also get a dedicated Key Account Manager who will walk the journey with you, with quarterly review meetings, and also offer support on call.

Once you sign a contract, we shall allocate you a unique tracking code, Owner Identifier Number (OIN) which must be inserted in all your booking for us to have visibility on your travel spend on Kenya Airways.

More Information

  • This program is aimed at recognizing and rewarding our corporate travelers at each of our touch points from reservation to check-in, up to the time they are onboard the flight. The program is governed by four pillars, Service, Recognition, Priority and Flexibility. Based on your travel spend, you will fall in any of our three tier levels, Emerald, Sapphire or Diamond. The main objective of this program is to extend the soft benefits apart from the discount that you get under our contract program. We offer your travelers:
    1. Service
      We aim to provide you with a dedicated service. Our program allows you a desiccated account managed who is on call and also you have access to a corporate travel desk
      1. Key Account Manager in all destinations where we operate in.
      2. Dedicated desk at our hub, contact center which put your travel management company/travel agency in front of the queue.
    2. Recognitions at:
      1. Being able to identify our corporate guests is part of our strategic pillar to offer un-parallel service at all our touch points. Using unique identities, we are able to recognize your staff whenever they are traveling with us, enabling is to extend contractual obligations with your organization.
        1. Reservation
        2. Check-in
        3. Boarding gate
        4. Inflight by crew
        5. Contact center
    3. Priority

      Once we recognize your staff and with the help of our contractual agreement based on your organizations tier level. We are able to offer priority services to our contracted corporate guests.
      1. Be the first to select a seat
      2. Get priority boarding
      3. Get preference in case of disruption
      4. Get priority on a waitlist, you get priority
      5. Priority handling at contact centre, and check-in for bags
      6. Guaranteed seat on economy when flight is full
    4. Flexibility

      We understand that business don’t always go as planned. With that, we accommodate your changing needs with differentiated offerings. You don’t need to worry about increasing travel spend, this comes at absolutely no extra cost.
    5. Get flexible ticketing deadline
    6. Change the name on the ticket at no additional cost as per contract terms
    7. Get differentiated availability and check in window
    8. Differentiated seat map and seat selection access window

We understand the need for some our corporate clients to do in-house self-service flight bookings. Through our web based portal, Msafiri Connect, we are able to meet your needs if you prefer to do self-service bookings. The product works on e-wallet where you are required to make advance deposit and then drill down to zero value.

Kenya Airways is in the process of developing our own frequent flyer program that will work alongside the skyteams Frequent Flyer program, Flying Blue. This will award points to individual travelers, we also have plans to launch SME corporate reward that will reward points at organization level for the benefits of the organizations, enabling companies to pool together points from all their travelers.

  • Conference
    We offer conference discounts whenever your have a group of delegates traveling from different points to same destinations operated by Kenya Airways but on different dates. The discount would vary with the number of delegated. The minimum number requirement to qualify for Closed User Group (CUG) discount is 50 and the delegates MUST be traveling to same event location. This special offer is only offered on return journeys. To support your staff personal travel we can also extend the same product.
  • Global Meetings
    We offer conference discounts whenever your have a group of delegates traveling from different points to same destinations operated by Kenya Airways but on different dates. The discount would vary with the number of delegated. The minimum number requirement to qualify for Closed User Group (CUG) discount is 50 and the delegates MUST be traveling to same event location. This special offer is only offered on return journeys. To support your staff personal travel we can also extend the same product.
  • Group Travel
    Business sponsored group travel can be costly to the organization, as Kenya Airways we try to accommodate your needs by offering a group discount. For a group to qualify for a group discount, they must travel on the same dates & timings, same origin to same destination and same booking class. The minimum number for a group in economy cabin is 10, while in business is 5 passengers traveling together. Based on the size of the group, we can allow some level of flexibility on group splitting to comply with your travel policy risk management requirements.
  • VIP Meet & Assist
    Through our Karibu Premium Services, Kenya Airways is able to meet your VIPs from the tarmac as they disembark from the aircraft and assist them with their luggage. The service also includes speedy processing through immigration and customs, where possible we shall whisk them through a private gate upon priory arrangements with airport authorities.
  • Air Charter
    Kenya Airways offer air charter services to organizations of different sizes and for various needs. The type and capacity of the aircraft will also vary depending on need, starting from private jets to our Boeing equipment’s which can carry up to 240 pax at a time.
  • Lounge at JKIA Hub
    Our lounge the Nairobi Hub offers an ideal business spot for transit passengers, at affordable fees. The lounge is not only open to business class passengers who are accommodated at no cost, but also available for any other passengers upon paying the prerequisite fees.
  • Travel Document Verification Services
    Our departure control team offers pre-departure travel document verifications. This service is available at no cost when traveling with Kenya Airways. Should you have expatriates or consultants traveling to represent your organization in a new market and you are not sure of the travel document requirements, we are able to assist with verification and validation of the same to avoid disappointments upon arrival.

At Kenya airways, we understand the impact that air travel has on our environment through CO2 emissions and each organization’s effort to operate sustainably. We strive to report estimated CO2 emissions on each ticket issued our objective is to create awareness to our guest including corporates. This helps our corporate clients measure their organization’s greenhouse gas emissions, and therefore its contribution to climate change, with this knowledge, some organization will take action to compensate on their carbon emission by planting trees or donating to charity that do that as part of their CSR program.

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