It looks like your browser is out of date.
To use all features of kenya-airways.com safely, we recommend that you update your browser, or that you choose a different one. Continuing with this version may result in parts of the website not being displayed properly, if at all. Also, the security of your personal information is better safeguarded with an updated browser. Click here for more

  • Rebooking Guidelines for Passengers Travelling To/From Mumbai

    Kenya Airways announces suspension of all flights from India into Kenya, effective 01st May 2021 as a result of the directive issued by the Kenyan Government.

    Below options are applicable to customers holding Kenya Airways tickets travelling to/from Mumbai who will be impacted by this directive.

    The waiver applies to:

    • Tickets issued on/before 29th April 2021 .
    • All travel from 01st May to 31st May 2021.

    Change of Travel

    Customers whose bookings are impacted can make unlimited changes to their tickets at no extra cost for travel in the same cabin as previously ticketed. Customers can change to an earlier or later flight operated by Kenya Airways to/from Mumbai.

    Open Tickets

    Customers can leave their tickets open until 31st May 2021.

    Open tickets will be valid for 1 year from the date of original issue. New travel dates can be rebooked and ticketed free of charge within the same cabin and seasonality for any future flight/destination. If the new ticket is a higher fare, the passenger will only pay the fare difference and taxes (in case of change in seasonality and/or routing).

    All tickets must be utilized before 31st March 2022.

    Cancellations

    Refunds can be offered via an EMD Voucher that can be utilized within one year from date of issue. Customers who do not wish to take advantage of any of the provided rebooking options may still submit tickets/EMDs already issued for refund. Refund penalties will be waived.

    Partially utilized tickets should be refunded less 70% of the sector already travelled. However due to the current situation, we ask for understanding as there will be delays in processing refund requests.

    We apologise to all our customers for the inconvenience and reaffirm that the safety of our customers and staff remains our highest priority.

    For any queries: [email protected] or call us on Tel: +254 711 024 747

Book and manage your flight anytime, anywhere using the KQ mobile app. Download Now