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  • Rebooking Guidelines for Guests travelling To Rome and Malpensa.

    As a result of the current travel restrictions due to the ongoing global pandemic, and uncertain outlook, Kenya Airways has decided to postpone the launch of Rome -Malpensa route until 01st December 2021.

    Below options are applicable to customers holding Kenya Airways tickets travelling to/from Rome/Malpensa who will be impacted by this directive.

    The waiver applies to:

    • Tickets issued on/before 17th June 2021. .
    • All travel from 30th June to 30th November 2021.

    Change of Travel

    Customers whose bookings are impacted can make unlimited changes to their tickets at no extra cost for travel in the same cabin as previously ticketed. Customers can change to an earlier or later flight operated via LHR, CDG or AMS on AF, KL or AZ onward to NBO on Kenya Airways operated flights.

    Open Tickets

    Customers can leave their tickets open until 30th November 2021.

    Open tickets will be valid for 1 year from the date of original issue. New travel dates can be rebooked and ticketed free of charge within the same cabin and seasonality for any future flight/destination. If the new ticket is a higher fare, the passenger will only pay the fare difference and taxes (in case of change in seasonality and/or routing).

    All tickets must be utilized before 17th June 2022..

    Cancellations

    Refunds can be offered via an EMD Voucher that can be utilized within one year from date of issue. Customers who do not wish to take advantage of any of the provided rebooking options may still submit tickets/EMDs already issued for refund. Refund penalties will be waived.

    Partially utilized tickets should be refunded less 70% of the sector already travelled. However due to the current situation, we ask for understanding as there will be delays in processing refund requests.

    Customers who choose to be rebooked/rerouted can be rebooked via Paris, Amsterdam or London on Air France, Alitalia, or KLM onto our Paris/London/Amsterdam -Nairobi service in the same cabin.

    For any queries: [email protected] or call us on Tel: +254 711 024 747

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