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  • Rebooking guidelines for guests travelling To/From domestic Kenya (Mombasa, Kisumu & Eldoret)

    As a result of the directive issued by the Kenyan Government regarding cessation of movement within Kenya, Kenya Airways flights to Mombasa, Kisumu and Eldoret will be suspended effective 29 th March, 12pm until 27th April 2021

    Below options are applicable to customers holding Kenya Airways tickets travelling to/from Mombasa,Kisumu or Eldoret.

    The waiver applies:

    • Tickets issued on/before 26th March 2021.
    • All travel from 26th March to 27th April 2021.

    Change of Travel

    Customers whose bookings are impacted can make unlimited changes to their tickets at no extra cost for travel in the same cabin as previously ticketed.

    Open Tickets

    Customers can leave their tickets open until 31st May 2021. The new departure will be rebooked and ticketed free of charge in the same cabin for any future flight.

    Cancellations

    Customers who do not wish to take advantage of any of the rebooking options above may still submit tickets/EMDs already issued for refund. Refund penalties will be waived. Partially utilized tickets should be refunded less 50% of the sector already travelled. However due to the current situation, we ask for understanding as there will be delays in processing refund requests.

    International Connections

    Customers with international connections out of Mombasa will be rerouted via other international airline services operating out of Mombasa

    We apologise to all our customers for the inconvenience and reaffirm that the safety of our customers and staff remains our highest priority.

    For any queries: [email protected] or call us on Tel: +254 711 024 747

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