• 24HR Contact Center: +254 20 327 4747

11th Update: Resumption of Full Domestic Flight Operations


August 8, 2013...Kenya Airways is pleased to announce the resumption of full operations for domestic flights as part of its concerted efforts to restore normalcy, following yesterday’s fire incident at the Jomo Kenyatta International Airport, Nairobi. 


In partnership with the Kenya Airports Authority and other stakeholders, we have worked relentlessly to streamline our flight operations and manage service delivery to our customers. 


Consequently, domestic passengers can now board their flights at the cargo center at JKIA while all international passengers will arrive and depart from Unit 3.


We are now operating at 35% capacity and we are confident that full operations will resume within the course of the day. We take this opportunity to thank all our customers, staff and stakeholders for their patience and support during this difficult time.We would like to assure you that all efforts are being made to restore full operations at the earliest time possible.


For more information please contact the Kenya Airways contact centre on; 


Tel: +254 711024747, +254 734104747, +254 706999999 or +254 020 3274747 

Twitter handle: - @KenyaAirways 





Dr Titus Naikuni 

Group Managing Director and CEO  

Kenya Airways  

August 8, 2013