i. Live animals will not be accepted as checked-in baggage on Kenya Airways flights.
ii. Live animals shall be consigned as cargo only.
Exception: Guide Dog
A guide dog shall be accepted in the cabin if it’s providing assistance to a guest with reduced mobility i.e. Blind passenger. The dog is certified and individually trained to provide assistance to a person with a disability.
Dogs travelling as Emotional Support Animals “ESAN” must comply with all acceptance rules including all required health and Import documentation. For more information Contact KQ Cargo for assistance and guidance .Guide dogs are:
i. Accepted free of charge.
ii. A maximum of one dog per passenger is allowed.
iii. They can be accepted in the cabin without a kennel provided they are properly harnessed and do not occupy a seat
iv. Guide dogs are trained to behave properly. An animal that shows disruptive behavior cannot be accepted as a service animal even if It performs assistive function for the guest.
v. On a flight segment which is 8hours or more, ask the guest to provide documentation that the animal will not need to relieve itself during the flight or if the guest has in possession any items for the animal (e.g. nappies, medicine) to avoid any health or sanitation issue on the flight. If this is not the case the guide dog cannot be accepted.
vi. Guest with Guide dogs can be accepted on any seat in the cabin except exit rows.
vii. The animal shall seat at the feet of the guest seat (or at the feet/floor of the adjacent seat , if it is not occupied)
viii. The guide dog shall not obstruct the aisle.
ix. Advanced reservation required PNR “ESAN’