Customer Service
FAQs
1. Who should I contact if I have questions? You can
visit CfC Stanbic Bank’s Regional Card Centre at Purshottam Place or any branch,
call + 254-020-3268 888/999 or email cardqueriesea@stanbic.com.
2. How do I make my payments on my credit card account?
Payments towards the card account can be made by means of an “Automated Pay Order”
from your CfC Stanbic Bank current or savings account (for CfC Stanbic Bank customers
for now).
3. What other payment channels do I have? You can
also pay your card account through one of these channels:
- Cash deposit at any CfC Stanbic Bank branch.
- Cheque deposit at any CfC Stanbic Bank branch. The clearance period for cheques
deposited at CfC Stanbic Bank branches is four working days. Please ensure the card
number is correctly indicated on the payment slip.
- Direct debit from your nominated bank account. In all these occasions, please ensure
that the card number is correctly indicated on the payment slip.
4. How will I know what my card account balance is?
You will receive a card account statement showing the date of transactions, where
the card was used and the transaction amounts. In addition, the statement will indicate
the total amount owing, minimum amount due and the payment due date.
You can also contact CfC Stanbic Bank Regional Card Centre on Tel/Fax +254 020 3268
888/999 or cardqueriesea@stanbic.com
for a balance enquiry.
5. How do I know what my monthly or cumulative total KQ-Msafiri
Miles balance is? To find out what your total miles balance is, contact
the Kenya Airways Service Centre on +254 20 3274 666.
6. When can I redeem my KQ-Msafiri Miles? Your miles
can be redeemed as per the terms and conditions of the loyalty programme. For more
information contact the Kenya Airways Service Centre on +254 20 3274 666.
7. How can I use my KQ-Msafiri Miles? You can use
your KQ-Msafiri Miles to:
- Buy KQ merchandise on offer
- Upgrade tickets
- Book free flights
8. Can I apply for other card products if I do not meet the minimum
requirements for the KQ Msafiri Gold Credit Card? Yes, CfC Stanbic Bank
will consider offering you a Classic credit card, which has different benefits from
the KQ Msafiri Gold Credit Card, but with similar functionality.
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