What destinations does Kenya Airways fly to? What
type of aircraft do Kenya Airways operate on certain destinations? Is it
possible to get a flight schedule?
- What destinations does Kenya Airways Cargo fly to? What type of aircraft do Kenya Airways operate on certain destinations?
- Do you operate any freighter service? Is it possible to charter a freighter flight
- How do I send my cargo on your flight?
- How do I book my excess luggage? Will I get a preferential rate if I am a passenger travelling on your airline?
- Do you carry any other cargo apart from general cargo and excess luggage?
- What security checks do you carry out? Will they affect my cargo?
- >Can I track my cargo on Internet till arrival at the final destination?
- What is the Kenya Airways Cargo Mail Product? Who is it designed for? Can a company use Kenya Airways Cargo Mail product for transporting and delivery of its company mail to various destinations?
- What is the Kenya Airways Cargo Courier Product? Who is it designed for?
- Where do I deliver my courier shipments? What is the cut off time for acceptance of courier materials?
- As a courier company or forwarding agent, how do I become your appointed agent?
Kenya Airways has direct flights
to over 50 destinations and can connect your cargo to over 200 destinations
worldwide. Please contact your local Kenya Airways Cargo office for detailed
information on which aircraft operate to specific destinations. Do you operate any freighter
service? Is it possible to charter a freighter?
operate freighter services to/from Mwanza, Kigali, Juba, and Zanzibar. Please
contact your local Kenya Airways Cargo office for tailor-made charter flights at
the most competitive price and for more information on the days of operation by
the freighter.What are the charges for sending
my cargo on your airline? What are the procedures for exports? Are there any
special requirements for export of fresh produce?
It is our
strong belief that you will be able to safeguard your business interest and
ensure professional and timely handling of your export shipments by using a
reputable forwarding agent. Such an agent will be able to negotiate the most
favourable rate with the airline, give you a comprehensive quotation, advise you
on all the export formalities, documentations and other requirements for your
shipment. The agent will obtain booking confirmation, take care of all the
formalities at the departure and will present your cargo for acceptance to our
Ground Handling Agent (GHA). We will be happy to provide you with the list of
our appointed forwarding agents.
In the event that you would still like
to send your shipments yourself without using an agent, you can do so by
presenting your cargo directly to our GHA. In this case however you will have to
do all the export documentation and formalities as well as the bookings
yourself, as our GHA will only do acceptance of your cargo and issue you with
the transportation document Air Waybill (AWB).How do I book my excess luggage?
Will I get a preferential rate if I am a passenger travelling on your
You can use a forwarding agent or present your excess
luggage at our Ground Handling Agent yourselves. We will ensure that you receive
the most favourable applicable rate for your excess luggage. Please however
remember that as your excess luggage will be treated as cargo, it will not
necessarily travel on the same flight as you and will be forwarded following our
planning of cargo. You will have to clear your excess luggage at the destination
from the cargo terminal and not from the baggage hall.Do you carry any other cargo apart
from general cargo and excess luggage?
We carry all types of
cargo strictly in accordance with the IATA regulations. Apart from general cargo
we carry live animals, perishables, dangerous goods, vulnerable cargo,
pharmaceutical products including vaccines and others. For more information on
the full range of our products and services, please go to our Products
and Services menu.What security checks do you
carry out? Will they affect my cargo?
We ensure that all
necessary security measures are taken to protect safety and security of our
passengers, crew and the aircraft when cargo is being accepted to our warehouse
for carriage. These measures include but are not limited to X-ray, metal
detector search, manual search amongst others. Such checks do not in way will
affect your shipments as professionally trained personnel conduct these
checks.Can I track my cargo on
Internet till arrival at the final destination?
Yes, it is
possible to track and trace your cargo on our website. We will also be happy to
advise you on the movement of your cargo by phone or by e-mail. Please contact
+254 733 207226 or +254 733
267057E-mail: email@example.com or
firstname.lastname@example.orgWhat is the Kenya
Airways Cargo Mail Product? Who is it designed for? Can a company use Kenya
Airways Cargo Mail product for transporting and delivery of its company mail to
The product is used for the conveyance of mail
for postal administrations only and is not available to private individuals or
registered companies. For further details, please go to our Mail product
page.What is KQ Courier? Who is it designed
KQ Courier is a product that was developed
in-house and implemented in Nairobi from June 2002. It is an airport-to-airport
service designed for Communications Commission of Kenya (CCK) accredited courier
companies in Kenya and we see it as a partnership with the courier companies to
provide them with an air transportation service.Where do I deliver my
courier shipments? What is the cut off time for acceptance of courier
If you are not a CCK accredited courier company in
Kenya, please contact any of the courier companies operating in your country who
will be able to offer you their comprehensive door-to-door service. For minimum
cut-off times and further details, please go to our courier
product page.As a courier company or
forwarding agent, how do I become your appointed courier
We welcome each and every courier company and cargo
agents to become our appointed agents. Please do not hesitate to contact your
local Kenya Airways Cargo office
for all the details on all our
procedures and requirements to the prospective appointed agency