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Kenya Contact Details



KENYA

City / Town    
Nairobi Head Office 
Airport North Road, Embakasi
P.O. Box: 19002 – 00501 Nairobi , Kenya 
Tel: + 254-(0)20-6422000
Safaricom: +254-0711-02-2000
Airtel: +254-0734-10-2000



Contact Centre (24 hours)
Tel : +254 (0) 20 3274747
Safaricom : +254 0711 02 4747
Airtel : +254 0734 10 4747
Emailreservations@kenya-airways.com 
Flying BlueFlyingblue.ke@kenya-airways.com 
Customer relations customer.relations@kenya-airways.com  

JKIA Sales Office 

 Terminal 1A 

Tel :+254 (0)20 6423506/8

 

 

 

 Terminal 1D - Domestic Departures

Tel : +254 (0)20 6423570

 

 

 

 

 Baggage Services 

Tel: +254 0734 10 4747 

Email:delayedbaggage.nbo@kenya-airways.com 

Ticketing Offices

Barclays Plaza 

Ground Floor, Loita Street

P.O. BOX 41010-00100, Nairobi

Tel : +254 (0)20 3274308

Safaricom : +254 711 024 308

Airtel : +254 734 104 308

Business hrs :0800-1800 (Mon-Fri) / 0830-1300 (Sat)

 

KQ Holidays Roof-top Parking,
Village Market,
Limuru Road, Nairobi
Tel: 020-7121072
Airtel: 0734 10 2792-93/81-82
Safaricom: 0711 02 2790-93/81-82
Email: villagemarketsales@kenya-airways.com
Business hrs : Mon-Fri (0900-1800) / 0900-1500 (Sat)

 
 

Sarit Center Sales and Ticketing Office
Lower ground floor, Sarit Centre, Westlands, off Waiyaki way
Tel: +254-(0)20-642 2465/66
Safaricom: +254-0711-02-2465/66
Airtel: +254-0734-10-2465/66
Business hrs: Mon-Fri 0900hrs -1800hrs

Saturdays : 0900-1500hrs

 

  Yaya Centre Sales and Ticketing Office
Ground Floor
Yaya Centre
Tel: +254(0)20-6422802/05 or +254711022802/5 or +254734102802/05
Business Hrs: Mon-Fri 0900hrs-1800hrs
Saturdays: 0900hrs-1500hrs

 

 

Kisumu

Kenya Airways Kisumu Town Office
P.O. Box: 1427
Kisumu
Safaricom: +254 711022090
Airtel: +254 734 106001/2

 Email: kis.sales@kenya-airways.com 

Kenya Airways Kisumu Airport Office 
Airtel: + 254 734 102665

Safaricom: +254 711 022665

Email: kis.sales@kenya-airways.com 

Mombasa

Kenya Airways Nyali Sales Office Mombasa
P. O. Box 99302 - 80107
City Mall next to Nakumatt
Mombasa, Kenya
Tel: +254-41- 2125251-4
Airtel: +254-0734-10-5251/4
Cell Phone [Direct]:
+254 0734105251-4

Email:nyali.sales@kenya-airways.com
Working Hours: From 0830 hrs – 1800 hrs(Mon-Fri)

From 0830 hrs-1500 hrs(Saturdays)

Closed over Public Holidays/Sundays

Kenya Airways Moi International Airport Sales Office
P. O. Box 99302 - 80107
Moi International Airport
Mombasa, Kenya

Tel: +254-41-2125529/3505500
Airtel: +254-0734-10-5529/5500
Telcom Wireless: +254 020 3579204
Cell phone:
0725 516 329 or 0734 105529
Working Hours: From 0500 hrs – 2100 hrs (Daily)

 
Mombasa Sales Office – Nkrumah Road City Center

P.O. Box 99302 - 80100,

Email:  Mombasa.Sales@kenya-airways.com 

Tel: + 254-41-2125201/5239/5450/0734105450/2313542 Cellphone:0734104747/1/2/4/5/6/0711024747

Working Hours:  

Monday – Friday: 08.15 am  –  05.00 pm

Saturday: 08.15 am – 12.00 pm

Sunday & Public Holiday:  Closed

 
Malindi

Kenya Airways Malindi Office
Lamu Road opps Barclays Bank
Blue Marlin Shopping Arcade
Tel: 0723786314,EXT:5223
Email: malindigroup@kenya-airways.com 

Malindi Airport  

Cellphone: 0734102851/61. 
Email: malindigroup@kenya-airways.com 

Eldoret Email: eldoret.sales@kenya-airways.com 
Tel : 0734102883 / 0711022883
Eldoret International Airport
Main Terminal Building
Kenya Airways Cargo

Cargo reservations
Tel:+254 - (0)20 -6423411/12/14/17/28/29/31/32/37/39/15/16/20

Customer Service KAHL
Tel:  +254 - (0)20 - 6423053/54/63/57/65
Customer service ACHL IMPORTS
Tel: +254 - (0)20 - 6423102/3/6/3077/78/79

Customer service deliery
Tel: +254 - (0)20 - 6423251/3092/3064/3089/

Customer service AOA
Tel: +254 - (0)20 - 6423090/81/83

KAHL Acceptance.
Tel: +254 - (0)20 - 6423081/83/76/3116/3016

Imports Customer Service contacts: 
Tel: +254 - (0)20 - 6423102 - 6, +254 - (0)20 - 6423077/9
Mobile: +254-735-202802
Email: cargo.customerservices@kenya-airways.com 
Website: www.kqcargo.com