Refund Form

Refund Form

Dear Customer,

Kindly fill in ALL the fields.

This form is for online credit card payments only. If you paid for your online booking by cash, please go to the station where payment was done.
All information herein will be treated as confidential and will not be passed to other parties without the express written consensus of the passenger.

Kenya Airways

SECTION A

All fields marked * are mandatory. Please fill them in.

* Passenger's name:

* Postal / Street Address:

* E-mail address (as used to make the booking):

Telephone:

* Date of booking:

(dd/mm/yyyy)

Was the booking made online (on THIS website) or offline (Directly e.g via travel agent)? Please tick appropriately.

OnlineOffline

Have you collected your tickets? Please tick appropriately

YesNo

Please indicate number of tickets collected:

Please indicate the ticket number(s):
e.g 706-93763213
(Please indicate only the tickets you want to cancel and be refunded.)

1.
2.
3.
4.
5.
6.
7.
8.
9.

How do you wish to cancel the booking?

Cancel Wholly (canceling the whole booking – all routes)
Cancel Partially (canceling booking of one or more routes but not all routes)

If partially, please indicate the route(s) you want to cancel.
(Please enter full city names)

e.g Nairobi to London, Nairobi to Mombasa

Please provide card holder's name (as they appear on the credit card)

SECTION B
	Please provide the following:
1.	Booking reference number Help? :
	(Found in the confirmation for reservation)
2.	Briefly Describe the reason for the request of the refund:
	Terms and Conditions. Please agree to the following terms and conditions. - Please note that for all ticketed refunds, the rules of the fare paid for the ticket will apply. - All foreign exchange gains and /or losses will be borne by the customer. - All service fees are non-refundable - Please note that your refund may take approximately a month to be processed.

I accept the terms and conditions outlined above

Please click below to submit the form.