Kenya Airways General information on Cargo Claims
Claims Procedure
Please send a written claim to the Airline, Cargo General Sales Agent (GSA) or Cargo Handling Agent (GHA). View the contact details here.
The following are the documents required to process a claim:
Please make sure that they are all attached to the email you are sending for faster processing of your claim.
- Original Air Waybill / Original Courier Bag Voucher
- Original Delivery Receipt / Release Order
- Original Purchase Receipts / Invoices
- Packing List
- Cargo Irregularity Report
- Short-landed Cargo Certificate
- Letter Of Claim With List Of Items And Prices
- Name and address of Insurers if separate Insurance was arranged
Applicable Liability Regimes on Cargo Claims
Kenya Airways legal liability for cargo is subject to the General Conditions of Carriage for Cargo. The following conventions also apply for international carriage:
Warsaw Convention 1929 Warsaw Convention as amended by The Hague on 28th September 1955 Warsaw Convention as amended by additional Protocol No. 1 of Montreal 1975 Warsaw Convention as amended at The Hague 1955 and by Protocol No. 4 of Montreal 1975 Montreal Convention 1999 (MC99).
For domestic carriage in Kenya, local laws apply, usually identical to Warsaw Convention provisions.
View contact details here.
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