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Transporting your pet can be a stressful experience for both you and your beloved pet. Kenya Airways is committed to providing caring, comfortable, stress-free service for both of you.
Pet Travel Services
The carriage of pets in the aircraft cabin is not permitted, with the exception of "seeing-eye dogs."
In general pet travel service allows you to check in and collect your pet from the cargo terminals at your flight's departure and arrival airports.
In both cases, your pet will travel in full comfort in the air-conditioned cargo hold, located just beneath the passenger cabin.
Arrangements:
As advance arrangements for pet travel services are required, please alert your travel agent or local KENYA AIRWAYS office at the time of booking that you will be traveling with your pet to ensure an easy journey for all. Our staff will check on space availability and provide advice on the regulations and requirements for the carriage of pets to your country of destination and/or transit points.
Charges:
Pets - together with their containers - will be treated as excess baggage and charged accordingly before being transported to the cargo hold.
Interline Carriage:
When interline carriage is involved, please note that on-carriage of pets must comply with other carrier's rules and regulations.
Essential Documents and Health Requirements:
Please ensure that you have the following documents ready for your pet, at least seven days prior to departure:
- Valid export/import permits from the relevant governments of your destination/transit countries.
- Valid health and rabies vaccination certificates from appropriate government authorities of your destination/transit countries.
- Any additional or special documents that may be required by governments of your destination/transit countries
Note: Please also ensure that your pet meets the appropriate quarantine requirements. Your pet may be subjected to quarantine on arrival at your expense. The quarantine period may vary, at the discretion of your destination(s) veterinary authorities.
Comfort and Care
Animals travel under less stress when they become accustomed to their shipping container before they travel. To familiarise your pet with its container, place a favourite toy or treat inside the containers to create a positive and comfortable association.
Whenever possible, book a direct, non-stop flight and avoid holiday or weekend travel. Consider schedules that minimise temperature extremes—for example, try to avoid travel during excessively hot or cold periods. Morning or evening flights are preferable during the summer months.
Container Requirements
The design and construction of the container must conform to IATA LIVE ANIMALS REGULATIONS. In general, you will have to provide your pet with a correct-sized, well-ventilated, and leak-proof container which meets the following requirements:
- Enough space for them to turn about normally while standing
- Enough space for them to stand and sit erect and lie in a natural position
- Adequate ventilation on at least 3 sides (with the majority of the ventilation on the upper part of the container)
- Food and water troughs accessible for replenishment from outside of the container
- If wooden crates are used, the sides must be at least 0.5 inch thick
Suitable pet containers are usually available in most professional pet stores. Feeding and watering instructions must be affixed to the container. As our handling agents would like to address your pet by their name, it would be useful if you could indicate your pet's name on the container, as well.
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