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Disclaimers
- Online check in is available for e-ticket holders only (Click here do download a sample e-ticket). Passengers holding paper tickets should kindly check in directly at the check in counters located at the airport.
- In certain cases, operational necessities temporarily prevent us from opening the flight for Internet check-in. We kindly request you to try again later or to check in at the airport.
- Internet check-in is available from 30 hours up to 2 hours before your flight’s departure.
- Passengers who require special assistance are advised to check in directly at the check in counters located at the respective airports.
- Passengers who are below 2 years (infants) cannot be checked in online. Adults accompanying infants are kindly requested to check in directly at the check in counters located at the airport.
- Incase of change of flight plans by passenger, passengers are responsible for canceling their booking prior to departure. In case of a change please advice us on +254 - (0)20 - 3274747.
- The boarding gates close 30 minutes to departure.
To avoid disappointment, passengers checking in on-line are therefore advised to present their documents to Kenya Airways staff 1 Hour prior to departure for International Flights and 45 Minutes prior to departure for Domestic Flights. If passenger is not present at the time of closure of boarding gate, Kenya Airways reserves the right to accept passengers on the flight.
Please refer to click here to view our General conditions of carriage.
- Once checked in online, passengers cannot check in online again. For any changes to the check in transaction passengers are advised to go directly to our check in desks located at the airport(s).
- The accuracy of information provided by the passenger when using the online tool is the full responsibility of the passenger. Kenya Airways is not liable for inaccurate or incorrect information provided by the passenger.
- Passengers are requested to retain their printed itinerary trip summary receipt for presentation at the airport(s).
- Passengers who have checked in online are subject to all required airport security checks.
- Passengers who have checked in online MUST present their photo ID’s at the boarding gate.
- Kenya Airways is not responsible for any errors that may occur during the registration of frequent flyer number details. Registration of miles is subject to the frequent flyer conditions and rules. Passengers must remember to retain a copy of the original boarding pass and a copy of the original ticket in the event a retro claim may be required by the passenger to apply for the registration their miles into their member account.
- Not all airports allow for process of internet check-in and some airports have limited facilities that do not allow for full internet check – in.
Due to immigration, safety and airport limitations, certain airports do not allow or recognize boarding passes that are not printed at the airport check-in counter. In these cases, passengers are advised to visit the check-in counter at the airport for a boarding pass to be issued.
- Kenya Airways online check in is available at the following airports:
- Nairobi
- London
- Paris
- Amsterdam
- Kisumu
- Mombasa
- Guanghzou
- Entebbe
- Dar-es-Salaam
- Accra
- Dubai
- Bangkok
Kenya Airways will make an announcement once the rest of the airports are legible for Online Check In.
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Whilst all efforts will be made to reserve specific seat selections made by passengers in a booking reservation, Kenya Airways cannot guarantee a seat selection or seat reservation.
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Whilst all efforts will be made to reserve specific seat selections made by passengers on a particular equipment/aircraft that has been scheduled beforehand, Kenya Airways cannot guarantee a seat selection or seat reservation on a particular equipment/aircraft.
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Kenya Airways is not liable for any connectivity or technical errors that may occur during the online check in process, or for the downtime of the website.
- Mothers with infant and persons with reduced mobility (passengers on wheelchairs, stretchers, elderly and handicapped) will not be assigned the emergency seats. Please request for this seat at the check in desk at the airport.
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