Please complete all the fields below and click Request Refund.
Not sure about the process? Go through our Refund FAQ's here.
- Your refund request is subject to additional audits. The use of this form does not guarantee a refund.
- You will receive notification via email when your refund request has been received for processing.
- Please note that for all ticketed refunds, the rules of the fare paid for the ticket will apply.
- All foreign exchange gains and /or losses will be borne by the customer.
- All service fees are non-refundable
If you purchased an eTicket via contact centre, you can request your refund by phone or email
Reservations (24 hours Contact Center)
Tel: +254-(0)20- 3274747
Fax: + 254-20-336252