Kenya Airways Lounge Services
Our lounges offer services and products based on the four brand pillars that make up the airline’s essence:
The Customer shall experience the brand’s new Values i.e. SCRIPT:
1. Safety: guest will feel Safe and secure in our lounges.
2. Customer First will feel well taken care of and all his/her needs have been met.
3. Respect: passengers feel respected and honored by all lounge staff and KQ employees as a whole.
4. Integrity: passengers should be able to enjoy the sincerity, honesty and ethics of the KQ brand through the staff at the lounge.
5. Passion: passengers feel the passion that KQ and its employees have for their premium passengers by the world class service and personal attention they receive while in the lounge.
6. Trust: the environment and service passengers receive in our lounges should reassure their trust in our brand. They should be able to trust our food, drinks, facilities, and announcements, information received at reception etc due to the fact that the service is completely professional and leaves no room for doubt.
Sky Team Lounges
Kenya Airways affords its customers access to over 500 lounges all over the world due to the fact that the airline is a member of the Sky Team alliance which is a global airline alliance comprising of twenty airlines.
Sky team has also opened two Sky team lounges in London and Beijing that also offers access to our passengers travelling on business class and economy with elite plus cards.
To find out more about the nearest Sky team affiliated lounges next to you, log into the Sky Team at www.skyteam.com website for more details