United States - English (U.S.)
Talk to us
Make / Manage a Booking

Talk to Us

close / minimize

Contact form


*Full Names
Email
Subject
Comments / Enqiury

Get in touch

Reservations
Tel: +254-(0)20- 3274747
Safaricom: +254-0711-02-4747
Airtel: +254-0734-10-4747
Fax: + 254-20-336252
Email: reservations@kenya-airways.com
 

Social Media pages




  •   
  •   
  •   


Make / Manage Booking

close / minimize

Manage my booking

Welcome to Manage My Booking service.
You can view and print your Kenya Airways/Amadeus booking details, check the flight status for each sector, email your itinerary to yourself or others, view your special meal and seat requests. Please note that this facility is only available for bookings made on this website.

Last Name:
 
Booking Reference:
 

Make a booking

  Multi-Destinations
From:
Dep:

To:
Return:

Adult +12:

Child 2 - 11:

Infant < 2:
Class:

Baggage

Conditions of Carriage


 ARTICLE 9 : BAGGAGE

9.1 ITEMS THAT ARE NOT ACCEPTABLE AS BAGGAGE
9.1.1 You may not include in your Baggage:

9.1.1.1 items which do not constitute Baggage as defined in Article 1 of these Conditions;

9.1.1.2 items which are likely to endanger the aircraft or persons or property on board the aircraft, such as items specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA), and in our Regulations (further information is available from us on request); 9.1.1.3 items that we cannot carry due to the applicable laws, regulations or orders of any state to be flown from, to or over;

9.1.1.4 items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size or character, or which are fragile or perishable, having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.

9.1.1.5 Live animals, except as provided for in Paragraph 11 of this Article.

9.1.2 We cannot carry firearms and ammunition (other than for hunting and sporting purposes) as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage in accordance with our Regulations. When you present a firearm for carriage it must be unloaded, the safety catch must be on, and it must be suitably packed. Carriage of ammunition is subject to ICAO and IATA Dangerous Goods Regulations.

9.1.3 You may not include in Checked Baggage fragile or perishable items, money, jewellery, precious metals, computers or other electronic devices, silverware, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.

9.1.4 Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage in accordance with our Regulations, but will not be permitted in the cabin.

9.1.5 If, despite being prohibited, any items referred to in Paragraphs 9.1.1 or 9.1.2 or 9.1.3 are included in your Baggage and we carry the Baggage, we shall not be responsible for any loss of or damage to such items.

9.2 RIGHT TO REFUSE CARRIAGE
9.2.1 We may refuse to carry items described in Paragraph 9.1 that are prohibited from carriage as Baggage, and may refuse further carriage of any such items upon discovery.

9.2.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, contents or character, or for safety or operational reasons (including Baggage which does not belong to you and which you have pooled with your own Baggage), or for the comfort and convenience of other passengers. We will not be liable for refusing to carry such Baggage. Information about unacceptable items is available upon request.

9.2.3 Unless advance arrangements for its carriage have been made with us, we may carry any Baggage which exceeds the applicable free allowance on a flight other than the flight we carry you on.

9.2.4 We may refuse to accept Baggage as Checked Baggage unless it is in our reasonable opinion properly and securely packed in suitable containers to ensure safe carriage with ordinary care in handling. Information about packing and containers unacceptable to us is available upon request.

9.3 OUR RIGHT TO REQUIRE A SEARCH
For reasons of safety and security, we may request that you permit a search, x-ray or scan to be made of your person or Baggage, and we may search or have searched your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Paragraph 9.1.1 or any firearms or ammunitions which have not been presented to us in accordance with Paragraph 9.1.2. If you are unwilling to comply with such request we may refuse to carry you or your Baggage. We are not liable for any Damage caused by a search, x-ray, or scan, unless such Damage is due to our fault or negligence.

9.4 CHECKED BAGGAGE
9.4.1 Upon delivery to us of your Baggage for check-in, we shall take custody of the Baggage and issue a Baggage Identification Tag for each piece of Checked Baggage.

9.4.2 If your Baggage has no name, initials or other personal identification, you must affix such identification to the Baggage before we will accept it.

9.4.3 We will carry your Checked Baggage on the same aircraft as yourself, unless we decide for safety, security or operational reasons to carry the Checked Baggage on another flight on which space is available. In such event, you shall be entitled to compensation for delay to the extent provided in the Convention, unless the reason the Baggage could not be carried on our flight is due to late check-in or other factors within your control. This paragraph shall not apply to Baggage in excess of the free Baggage allowance, carriage of which is subject to our Regulations.

9.5 FREE BAGGAGE ALLOWANCE
You may carry free of charge the amount of Baggage specified in our Regulations, which are available upon request from us or our Authorised Agents and are available at out ticketing offices and check-in counters.

9.6 CARRIAGE OF BAGGAGE THAT EXCEEDS THE FREE BAGGAGE ALLOWANCE
We reserve the right to refuse to carry Baggage that exceeds the free Baggage allowance. Baggage in excess of the free Baggage allowance will be carried at our discretion subject to space and weight limitations. You must pay a charge for the carriage of Baggage in excess of the free Baggage allowance including Unchecked Baggage retrieved from you at any time up to the time of boarding the aircraft at the rate and in the manner provided in our Regulations. We may raise this charge at the point of your departure, stopover or destination. These rates are available from us upon request and are available at our ticketing offices and check-in counters.

9.7 EXCESS VALUE DECLARATIONS AND CHARGES
9.7.1 You may declare a value for Checked Baggage in excess of the applicable liability limits. If you make such a declaration, you must pay additional charges in accordance with our Regulations
ARTICLE 9: BAGGAGE

9.8 UNCHECKED BAGGAGE
9.8.1 Any Baggage which you carry on the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Items that cannot be stored in this manner or items that we consider of excessive weight or size or of an offensive nature will not be permitted in the cabin.

9.8.2 Objects that we consider unsuitable for transportation in the cargo compartment (including delicate musical instruments and the like) will only be accepted for transportation in the cabin compartment provided we have given our permission in advance. You must pay a charge for the transportation of such objects in accordance with our Regulations.

9.9 COLLECTION AND DELIVERY OF BAGGAGE
9.9.1 You must collect your Baggage as soon as it is available for collection at your destination or Stopover. If you do not collect your Baggage within reasonable time, we may charge you a fee for storing it. Should your Checked Baggage not be claimed within three months of the time it is made available, we may dispose of it without any liability to you.

9.9.2 Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of Baggage. Failure to produce the Baggage Identification Tag shall not prevent delivery provided the Baggage Check is produced and the Baggage is identified by other means.

9.9.3 If a person claiming Baggage is unable to produce the Baggage Check or a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage, and if required by us, indemnifies us for any loss, damage or expense which we may incur as a result of such delivery.

9.9.4 Acceptance of Baggage by the person bearing the Baggage Check without complaint at the time of delivery creates a presumption that the Baggage has been delivered in good condition and in accordance with the contract of carriage.

9.10 UNCLAIMED BAGGAGE
If you do not claim your Baggage within six months of the day we make it available to you, we are entitled to presume that you have abandoned the Baggage and we may dispose of the Baggage without any liability to you.

9.11 CARRIAGE OF ANIMALS
9.11.1 Subject to our advance permission and Regulations, we will accept animals such as dogs, cats, household birds, and other pets for carriage when properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit.

9.11.2 If accepted as Baggage, the animal, together with its container and food carried, shall not be included in your free Baggage allowance but shall constitute excess Baggage, for which you must pay the applicable charge. Animals must be carried in the cargo compartment of the aircraft, and are not allowed in the passenger cabin.

9.11.3 Subject to our Regulations, guide dogs accompanying sight/hearing impaired Passengers, together with containers and food, will be carried free of charge in addition to the normal free Baggage allowance.

9.11.4 Our acceptance for carriage of animals is subject to the condition that you assume full responsibility for the animals. Where carriage is not subject to the liability rules of the Convention, except in the case of our own negligence, we will not be liable for injury to, loss of, delay of, sickness of or death of the animal.

9.11.5 We will have no liability of any such animal not having the necessary exit, entry, health and other documents necessary or convenient with respect to the animal's entry into or passage through any country, state or territory and the person carrying the animal must reimburse us for any fines, costs, losses or liabilities reasonably imposed or incurred by us as a result.

9.12 ITEMS REMOVED FROM PASSENGERS BY AIRPORT SECURITY PERSONNEL
We will have no liability to you for the loss of or damage to any item that the airport security personnel, acting in accordance with government regulations, remove from you or your Baggage, even if the airport security personnel give the items to us.