Customer Care

 

Please complete all the fields below and click Request Refund. 
Not sure about the process? Go through our Refund FAQ's here.

 

*First Name:
*Last Name:
*Card Holders Name:
*Email address provided in reservation:
Eticket Number / Booking confirmation number:
* Date when booking was done:
*How do you wish to cancel the booking:	Partial Refund Full Refund
If partial indicate the segment(s) of  itinerary you  wish to cancel:
* Form of Payment used:	Credit Card Mpesa Airtel Money Zenith Internet Banking
* Brief description of the refund:

 

Note: 

- Your refund request is subject to additional audits. The use of this form does not guarantee a refund.

- You will receive notification via email when your refund request has been received for processing.

- Please note that for all ticketed refunds, the rules of the fare paid for the ticket will apply.

- All foreign exchange gains and /or losses will be borne by the customer. 

- All service fees are non-refundable

 

By Phone 

If you purchased an eTicket via contact centre, you can request your refund by phone or email

 

Reservations (24 hours Contact Center) 

Tel:  +254-(0)20- 3274747 

Safaricom: +254-0711-02-4747

Airtel: +254-0734-10-4747

Fax: + 254-20-336252

Email: reservations@kenya-airways.com